How to Handle Negative Customer Feedback
Feedbackly
JUNE 15, 2023
Negative feedback can be a bitter pill to swallow for businesses. If left unresolved or unaddressed, they can have an adverse impact on your brand image and lead to high customer churn rates. Negative feedback isn’t necessarily a bad thing. In fact, even the most well-performing businesses get complaints from time to time. If you look at it objectively, they offer an opportunity to identify the pitfalls and improve the customer experience.
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