Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. What is a product-led growth strategy?

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research.

Roadmap 63

Roadmap Analysis Data Company 63

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

West Monroe

MAY 22, 2024

With the right strategies, companies can achieve this balance and ensure more successful products and satisfied customers. By adopting flexible, data-informed strategies, companies can continuously refine their products in response to real-time customer feedback and ever-changing market conditions.

Data 52

Data User Experience Roadmap Feedback 52

Gainsight

OCTOBER 6, 2022

That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. new templates, and new in-app content recommendations to create more delightful user experiences and drive adoption. But we didn’t stop there.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Gainsight

JUNE 14, 2022

This is the heart of a product-led growth (PLG) strategy. Here are the five essential product-analysis approaches that you can use for better decision-making and roadmapping. Finally, you can base all of your retention-roadmap decisions on data. If you aspire to be a data-driven product manager or leader, read on.

Strategy 52

Strategy Analysis Self Service Roadmap 52

SurveySensum

JANUARY 24, 2024

So, what strategies did Alice adopt to streamline this process? Here are the 7 strategies you can employ to streamline your feature requests process. Here’s how: Impact on user experience : Prioritize features that enhance usability, streamline workflows, and contribute positively to the overall product experience.

Roadmap 52

Roadmap Feedback Customers Survey 52

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Lumoa

JANUARY 19, 2023

We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

Gainsight

OCTOBER 25, 2021

Customer feedback loops root your strategy in data that matters. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows. Customers feel valued.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

OCTOBER 5, 2023

From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. Content Strategy: What type of content will be genuinely useful and engaging for your audience in the first 30-60-90 days? No developer experience? No developer experience?

Self Service 52

Self Service Roadmap Feedback Strategy 52

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

Gainsight

NOVEMBER 16, 2021

But the best ways to nail down your digital transformation strategy aren’t always so clear. Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. For one, they focus on the product experience. User experience is essential to growth. Wondering how?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies.

Company 52

Company Multi-Channel Roadmap Analytics 52

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Customer Bliss

SEPTEMBER 19, 2017

Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization. Year 5: The focus was user experience inside the platform, i.e. interface implementation and product experience. Episode Overview. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. It improves user experience. It lifts retention.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JULY 1, 2022

Make the product itself a key player in the customer lifecycle and experience. . PLG is a go-to-market strategy that transforms the way products are designed and delivered. This strategy puts the product at the forefront of the customer journey to drive conversion, adoption, retention, and expansion. Mickey Alon.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff.

Roadmap 59

Roadmap Government System User Experience 59

West Monroe

APRIL 28, 2024

Product and development Performance issues and service disruptions not only impact customer satisfaction but also contribute to increased churn as users seek more reliable alternatives. Integration challenges and gaps further complicate these issues, hindering user experiences and the full realization of product capabilities.

Software 52

Software Customer Retention Roadmap Sales 52

Gainsight

OCTOBER 18, 2022

And the idea of being product-led becomes more abstract: how can a company align holistic growth around the ways users interact with each product? Enterprises need a straightforward strategy that recognizes the unique challenges of a multi-product approach. Aligning with product data keeps the focus on users and their experiences.

Connections 52

Connections Roadmap Analytics eBook 52

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap.

Roadmap 52

Roadmap B2C Culture B2B 52

SurveySensum

NOVEMBER 27, 2023

So, what to do to increase user participation? To overcome this challenge and encourage more users to participate, consider implementing the following strategies. Make the feedback prompt highly visible and user-friendly like Jira. Ask users clear and short questions to get straightforward feedback and avoid confusion.

Analysis 52

Analysis Feedback Social Media Roadmap 52

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Product-led success taps into a growth strategy called product-led growth. There was a time when traditional sales or marketing strategies made sense for product growth.

Handbook 52

Handbook Roadmap ROI Strategy 52

CSM Magazine

NOVEMBER 28, 2022

This means setting up a testing process that covers all aspects of the product, from its features to user experience. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.

Software 52

Software Customer Service Marketing How To 52

Lumoa

AUGUST 23, 2021

The changes needed will look different for every business and are bound to evolve, but as we update our customer experience strategy for this new normal, it’s important to keep the changing competitive landscape in mind. What have we learned during COVID?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Wootric CX Blog

OCTOBER 1, 2020

So, before you start sending out surveys, think through your voice of customer strategy using your journey map as a guide. It will help you develop a strategy for gathering feedback at key points within your customer journey so you can take actionable steps toward optimizing your user experience. .

Customer Journeys 52

Customer Journeys Net Promoter Score Survey Strategy 52

SurveySparrow

NOVEMBER 29, 2023

Some prioritize efficient production, while others center around consumer-centric marketing strategies. It guides its development and marketing strategies. Understanding the target audience helps tailor features and marketing strategies to meet their needs and preferences. It’s like a movie trailer but for your product.

Consumers 52

Consumers Innovation Loyalty User Experience 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

And why assume that employees will buy into CX initiatives without having a broader understanding of CX strategy and goals? Strategy and Structure: Together at Last. . As our clients have learned, strategy drives structure. Strategy and Structure: Together at Last. . In 2018, Gartner suggested that CX is a people problem.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. What is product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52

SurveyGizmo

JANUARY 4, 2023

Founded in 2006, Alchemer helps businesses collect, analyze, and leverage customer and employee feedback to proactively drive better engagement, retention, and user experience. This is the next step in Alchemer’s journey to democratize experience management and becomes the foundation for Alchemer’s digital engagement strategy.

Feedback 52

Feedback Marketing Roadmap User Experience 52

Gainsight

OCTOBER 28, 2021

Your product growth strategy hinges on a rock-solid product-market fit. It’s important to identify product-market fit in order to push your growth strategy forward because without product-market fit, your growth plans will be doomed. Perfect the first mile of your product roadmap. Just remember: Start early and often.

Marketing 52

Marketing Roadmap Metrics Measurement 52