Brandwatch CX

JULY 18, 2024

What does Brandwatch data reveal about trends in travel and hospitality? Learn about emerging consumer preferences and key insights for the year ahead.

Travel 93

Travel Consumers Hospitality Trends 93

Brandwatch CX

AUGUST 1, 2024

Discover how luxury travel trends are evolving despite economic challenges. Learn about consumer preferences and how brands can meet new expectations.

Travel 88

Travel Trends Meeting Consumers 88

Brandwatch CX

AUGUST 21, 2024

From van life and solo female travel to “must-have” travel essentials, discover key insights for hospitality and travel from travel influencers on Instagram

Hospitality 52

Hospitality Travel Trends 52

Brandwatch CX

AUGUST 21, 2024

From van life and solo female travel to “must-have” travel essentials, discover key insights for hospitality and travel from travel influencers on Instagram

Hospitality 52

Hospitality Travel Trends 52

QuestionPro Audience

APRIL 26, 2018

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. According to the U.S. compared to 2016.

Travel 170

Travel Tourism Trends Study 170

QuestionPro Audience

OCTOBER 12, 2018

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget.

Travel 225

Travel Innovation Meeting Tools 225

QuestionPro Audience

DECEMBER 1, 2016

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” This desire to travel is not only represented by the stream of photos on their Instagram feeds, but also in their approach to life.

Travel 150

Travel Social Media Groups Trends 150

QuestionPro Audience

MAY 18, 2018

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. BUSINESS OR PLEASURE?

Travel 186

Travel Airlines Transportation Guidelines 186

MyCustomer

JUNE 8, 2023

Evelyn Hamilton discusses the ways in which customer data can streamline the customer experience of travellers, and in doing so, enhance customer loyalty.

Travel 111

Travel Loyalty Customers Data 111

NICE inContact

MAY 6, 2019

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. With CXone, Gant Travel quickly transformed a negative customer experience to an extremely smooth, efficient one.

Travel 145

Travel Contact Center Wait Times Customer Satisfaction 145

Helpware

SEPTEMBER 26, 2023

Changes in human psychology, specifically communication through messengers and online platforms, including the transition to complete digitization in various fields have significantly transformed the online travel customer experience (CX).

Travel 82

Travel Tourism Customer Experience Communication 82

CSM Magazine

JUNE 7, 2024

Exploring Europe is a dream for many travelers. Ignoring Travel Insurance One of the most common mistakes travelers make is overlooking the importance of travel insurance. Consider a travel insurance credit card , which often provides complimentary insurance coverage as part of its benefits.

Travel 52

Travel Insurance Transportation Training 52

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Contact Center 78

Contact Center Travel Video Connections 78

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

Contact Center 78

Contact Center Travel Video Connections 78

Help Scout

AUGUST 22, 2023

Remote work allows you to bring your work with you when you travel. Keep these tips in mind to maximize your productivity and time for exploration. Read the full article

Travel 81

Travel Tips 81

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry.

Airlines 76

Airlines Travel Hotels Social Media 76

Helen Dewdney

MAY 15, 2023

Train travel costs can be astronomical and during a cost of living crisis it is more difficult than ever to pay for fares. Be flexible If you can travel a little later or a little earlier then do, as you can easily save 50% if you don’t mind waiting and you’re more likely to get a seat! Only 62.3% Peak times are between 06.30 – 09.30

Travel 60

Travel Training How To Hotels 60

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 150

Travel Airlines Feedback Engagement 150

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 150

Travel Airlines Feedback Engagement 150

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 150

Travel Airlines Feedback Engagement 150

CustomerSuccessBox

MARCH 18, 2020

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face?

Travel 115

Travel Customer Success Management Video 115

One Millimeter Mindset

DECEMBER 28, 2022

Since we last met, all of us traveled one Herculean millimeter forward. The post Traveling One Millimeter Forward Together Towards 2023 appeared first on Babette Ten Haken. We remain united by our experiences of some form of angst, anguish, and suffering over the past two years. is available in digital format on Amazon.com.

Travel 87

Travel Consulting Innovation Leadership 87

kommunicate

FEBRUARY 16, 2022

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog. That’s exactly what millennial customers want as well. [.].

Travel 52

Travel Hospitality Chatbots Customers 52

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

My Customer

MARCH 7, 2022

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design.

Travel 81

Travel Competitive Advantage Industry 81

Clarivate

JUNE 28, 2024

As with all artificial intelligence applications, this is just the beginning of the road less travelled. Medical Law Review The post AI and clinical diagnostics: following the road less travelled appeared first on Clarivate.

Travel 52

Travel Healthcare System Analysis 52

Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. out of 5 stars, and Expedia 2.6 out of 5 stars.

Travel 62

Travel Hotels Comparison Analysis 62

Strativity

APRIL 10, 2024

The post How to Become an Everyday Travel Brand appeared first on Material.

Travel 52

Travel Brands How To 52

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded. Many travel agents are refunding as quickly as they can.

Travel 108

Travel Airlines Transportation Insurance 108

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel 108

Travel Airlines Transportation Hotels 108

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Travel 52

Travel Call Center Tourism Culture 52

Blake Morgan

MAY 31, 2023

Bleisure travel, combining business and leisure, is on track to take over traditional business travel. The change creates a new type of traveler who is neither a business traveler or a carefree vacationer but a combination. That’s the idea behind bleisure travel, a pandemic-fueled trend with staying power.

Hospitality 52

Hospitality Travel Industry Hotels 52

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

Strativity

AUGUST 14, 2023

With a longer path to purchase and evolving consumer needs to consider, the travel industry can benefit from habits research.

Travel 52

Travel Industry Consumers 52

ShepHyken

JANUARY 10, 2024

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it. I booked an international trip for a speaking engagement.

Travel 98

Travel Customer Service Airlines Poor Customer Service 98

Forrester's Customer Insights

AUGUST 15, 2024

Global travel spending is roaring back and will fully recover to pre-pandemic levels by the end of 2024, surpassing $2 trillion. The resurgence of international travel demand in Asia-Pacific and strong leisure travel demand in North America and Europe will power this growth. Among the […]

Travel 36

Travel Consumers Customers 36