CSM Magazine

OCTOBER 23, 2024

Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification. This means each engineer can complete more jobs per day making them on average 33 percent more productive.”

System 52

System Management CRM Customer Relationship Management 52

AWS Machine Learning

OCTOBER 14, 2024

Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request. Customers can build innovative generative AI applications using Amazon Bedrock Agents’ capabilities to intelligently orchestrate their application workflows.

Policies 93

Policies Insurance Resources System 93

Experience Investigators by 360Connext

OCTOBER 2, 2024

No matter how innovative or truly useful your product or service is, one thing will always separate successful companies from the rest: Customer experience (CX). As a non-exhaustive glance: Websites Mobile apps Social media channels (x20) Review sites Chatbots Virtual reality (And they still call on the phone and visit physical locations!)

Consulting 143

Consulting Customer Experience Customer Journeys Leadership 143

Retently

OCTOBER 28, 2024

Stay interviews , often called retention interviews , are one-on-one discussions between managers and their employees, designed to get to the heart of two key questions: What does the employee enjoy about their role and the company? Implement Forms and Templates: Use digital or paper forms with pre-set fields to record responses.

Net Promoter Score 78

Net Promoter Score Effort Score Leadership Feedback 78

AWS Machine Learning

OCTOBER 21, 2024

At the same time, the pace of innovation in generative AI is increasing, and it’s becoming more challenging for developers and researchers to quickly evaluate and adopt new models to keep pace with the market. The Meta AI team says that Llama 3 has the potential to be the initiator of a new wave of innovation in AI.

Resources 86

Resources Ecommerce How To Training 86

NobelBiz

OCTOBER 8, 2024

It’s not just about the number of calls on your to-do list; it’s about how those conversations turn into valuable leads and sales. In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologies offered by NobelBiz.

Sales 52

Sales Strategy Multi-Channel Call Center 52

AWS Machine Learning

OCTOBER 16, 2024

Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year. Quality control agents had to manually pick calls to audit, which was not a scalable solution.

Customer Service 87

Customer Service Contact Center Insurance Financial 87

AWS Machine Learning

OCTOBER 8, 2024

These tools call on AWS service APIs for the required functionality. If the user asks a general question related to the bank’s products or service, the agent will use a custom LangChain tool called ProductSearch. After the user responds, the application will invoke a custom LangChain tool called EmailValidation.

Financial 117

Financial Banking Tools Guidelines 117

AWS Machine Learning

OCTOBER 10, 2024

Logging and monitoring the ACL crawling configuration Amazon Q Business uses AWS CloudTrail for logging API calls related to ACL crawling configuration. You can monitor the CloudTrail log for CreateDataSource and UpdateDataSource API calls to identify ACL crawling-related changes made to data source configuration.

Policies 120

Policies Self Service Data Connections 120

AWS Machine Learning

OCTOBER 29, 2024

This approach enables various teams within your organization to experiment, innovate, and integrate more rapidly while keeping the production environment secure and available for your customers. Configure centralized logging to API calls across multiple accounts using CloudTrail. Enable CloudWatch cross-account observability.

Government 105

Government Metrics Analysis Data 105

AWS Machine Learning

OCTOBER 29, 2024

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. And in healthcare, IDP revolutionizes patient onboarding, claims processing, and medical record keeping.

Healthcare 110

Healthcare Resources Analysis Competitive Advantage 110

AWS Machine Learning

OCTOBER 28, 2024

This sample dataset contains 5,000 records, where each record uses 21 attributes to describe the customer profile. Examples include creating a detailed FAQ on websites to reduce customer service calls, and running education campaigns with customers on the FAQ that can keep engagement up.

Data 107

Data Analysis Training Telecommunications 107