Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Optimove

APRIL 13, 2023

The post Can Optimove Help Telecommunications Brands Optimize Marketing Performance? When that happens, the results can be truly transformative. To learn more about how you can use Optimove to understand your customers and utilize their data for personalized marketing, contact us. appeared first on Optimove.

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka.

Telecommunications 111

Telecommunications Company Culture NPS 111

Customer Bliss

MAY 3, 2018

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation?

Telecommunications 149

Telecommunications Company Customer Experience Consulting 149

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar.

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The telecommunications industry is not known for its high-quality customer service. Keeping customers engaged is crucial, especially in an industry as saturated as the telecommunications vertical. .

Customer Experience 236

Customer Experience Telecommunications CEM Customer Journeys 236

InMoment XI

APRIL 24, 2024

By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation. The benefits of healthcare contact centers extend beyond mere convenience.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. The post Tractica Research Report – Artificial Intelligence for Telecommunications Applications appeared first on Guavus - Go Decisively.

Telecommunications 44

Telecommunications Report Net Promoter Score Analytics 44

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 102

Telecommunications Training Chatbots CRM 102

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.

Technology 246

Technology Telecommunications Company Innovation 246

InMoment XI

JANUARY 16, 2024

Telecommunications Interactive Voice Response (IVR) Systems: Telecommunications companies utilize AI-driven IVR systems to efficiently route customer calls. These chatbots can help with order tracking, product information, and even suggest personalized recommendations based on the customer’s browsing history and preferences.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

NobelBiz

JANUARY 30, 2024

Call blocking is considered to be a significant challenge for businesses that are reliant on telecommunication. Initiated by both telecommunications carriers and end-users, call blocking is mostly aimed at preventing unsolicited or unwanted calls. Table of Contents What is Call Blocking?

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

kommunicate

DECEMBER 1, 2023

Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.]

Chatbots 88

Chatbots Telecommunications Technology Customers 88

Customer Interactions

APRIL 15, 2015

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! 284 to create ‘National Public Safety Telecommunicator Week.’

Telecommunications 28

Telecommunications Tips Communication How To 28

Customer Interactions

AUGUST 23, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Denera Garcia White is an outstanding telecommunicator. Each one is skilled, kind, and dedicated.

Telecommunications 34

Telecommunications Course Communication Examples 34

West Monroe

OCTOBER 26, 2022

Historically, telecommunications were built into the business case for each specific use case or application that it supported—communications networks were purpose-built, SCADA communications networks went into the SCADA business case, and AMR/AMI communications went into the AMR/AMI business case. Why is the investment needed?

Telecommunications 52

Telecommunications Transportation Policies Wireless 52

Blueshift

NOVEMBER 8, 2023

The Deloitte Technology Fast 500 is a respected ranking that showcases the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, and it’s now in its 29th year. This recognition is a testament to our unwavering commitment to growth and innovation.

Technology 64

Technology Telecommunications Innovation Customer Engagement 64

Clarivate

JANUARY 4, 2024

However, as life is full of unexpected twists, a fortunate turn of events led her into the telecommunications industry. Following decades of experience in the telecommunications industry, Pooja sought to broaden her professional horizons, and was introduced to Clarivate through an external consultant.

Meeting 59

Meeting Telecommunications Innovation Connections 59

Customer Interactions

AUGUST 26, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Denera Garcia White is an outstanding telecommunicator. Each one is skilled, kind, and dedicated.

Telecommunications 28

Telecommunications Course Communication Examples 28

MyCustomer

DECEMBER 5, 2019

2nd Dec 2019 Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands Sabio signs partnership with Dutch mobile provider

Telecommunications 52

Telecommunications Groups 52

Zonka Feedback

JULY 10, 2023

Industries like telecommunications, oil, gas, energy, aviation, and healthcare are all finding ways to utilize artificial intelligence. Check out ways in which AI is impacting customer service & how you can use it too. Artificial Intelligence (AI) is prevalent in many industries and becoming integral to business processes.

Customer Service 52

Customer Service Telecommunications Healthcare Industry 52

Magellan Solutions

MAY 3, 2022

In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 81

Call Center Company Telecommunications Banking 81

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted.

Trends 107

Trends Industry Telecommunications Chatbots 107

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate’s global client base includes leading companies in financial services, healthcare, insurance, telecommunications, technology, retail and travel industries.

Training 59

Training Telecommunications Marketing Contact Center 59

Uniphore

JANUARY 24, 2022

A 50% decrease in after call work effort for a major European telecommunications provider. And the results speak for themselves: Agent onboarding cut from 6 weeks to 6 days (an 80% reduction) for a global financial BPO. Average handle time cut by 2 minutes for a healthcare service leader. The list goes on…. Learn More.

Call Center 130

Call Center Average Handle Time Telecommunications eBook 130

Lumoa

JUNE 4, 2018

Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages.

Analytics 303

Analytics Net Promoter Score Customer Experience Marketing 303

TechSee

JANUARY 9, 2023

Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls. A growing number of service organizations shifted costly field service calls to remote video service calls, guiding customers to help themselves while confirming process and safety compliance (e.g. lockout-tag out).

Self Service 109

Self Service Technology Engagement Telecommunications 109

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows.

Self Service 109

Self Service Competitive Advantage Telecommunications Insurance 109

Call Experts

APRIL 8, 2024

This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK.

Telecommunications 52

Telecommunications Call Center Contact Center Conference 52

Kerry Bodine

JANUARY 29, 2019

Banking and other financial services firms accounted for over a third of those in our study—followed by the telecommunications, computer software, and utilities industries, which each accounted for more than 5% of journey managers. We also looked at the industry category listed for each journey manager’s current company on LinkedIn.

Management 234

Management Apparel Chief Customer Officer Telecommunications 234

Forrester's Customer Insights

FEBRUARY 19, 2019

Blockchain offers telcos opportunities for new business, improved compliance, and efficient operations.

Telecommunications 43

Telecommunications Data 43

Forrester's Customer Insights

JULY 10, 2023

We analyzed the 2022 data to assess data breaches across seven primary industries: manufacturing; retail and wholesale; business services and construction; utilities and telecommunications; financial services and insurance; public sector and healthcare; and […]

Data 49

Data Telecommunications Healthcare Insurance 49

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Journeys 345

Customer Journeys Telecommunications Metrics Touchpoint 345

Customer Interactions

SEPTEMBER 18, 2013

What does it take to be a successful 9-1-1 telecommunicator? Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. Public Safety Security'

Telecommunications 29

Telecommunications Fashion Report Connections 29

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Forrester's Customer Insights

MARCH 7, 2023

Photo Copyright: Abhinav Sunil Sustainability in digital communications, data transmission, networking, and telecommunications is a critical component for climate action. Sustainability efforts in telecommunications have to span efforts in hardware as well as software; they […] of global electricity use.

Telecommunications 26

Telecommunications Software Consumers Communication 26