Michelli Experience

SEPTEMBER 21, 2016

On September 11, 2001, Midwood Ambulance Service employees responded to the terrorist attack on the World Trade Center in New York City. A Starbucks partner chose to charge full price and not give away $130 worth of water during the September 11, 2001, tragedy. Unfortunately, that e-mail was accurate.

Culture 100

Culture Customer Experience Leadership Video 100

Inbenta

JUNE 16, 2020

Ilem was founded in 2001 and specializes in digital and managed services to help enterprises digitalize their business. They are headquartered in Switzerland, and also have offices in France and Morocco. Collaboration Success Story: CERN.

Customer Success 95

Customer Success Chatbots Knowledge Base Travel 95

CSM Magazine

FEBRUARY 6, 2022

Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position. He joins 59 other respected names like David “Chip” Reese (1991), Stu “The Kid” Ungar (2001), and GGPoker pro Daniel Negreanu (2014).

Entertainment 52

Entertainment Knowledge Base 52

PeopleMetrics

JULY 20, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Ready to kickstart an excellent CX program? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Strategy 163

Strategy CEM Touchpoint Customer Centricity 163

Gainsight

MARCH 6, 2020

As leaders, whether in business, our families, or our communities, we have a role to play now just as our leaders did in 2001 to help them deal with that fear. In a conspiracy of calendar coincidence, my little brother’s 21st birthday was on Friday 9/15/2001. And I want to challenge all of us—myself first and foremost—to step up.

Airlines 126

Airlines Video Government Travel 126

Clarivate

MAY 30, 2023

Since adopting IAS 38 Intangible Assets in 2001, the International Accounting Standards Board has made several revisions to reflect the growing importance of these assets. Recent reforms include new accounting standards for IP assets and new rules designed to increase transparency.

Management 59

Management Financial Innovation Analysis 59

ShepHyken

FEBRUARY 18, 2024

Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Will AI Take Over Customer Service? by Shep Hyken (Enghouse Interactive) The future is now. Science fiction has become reality. Back in 1968, almost five decades ago, Arthur C.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

PeopleMetrics

APRIL 9, 2018

Like many of my peers, I too broke into the customer experience space by way of the market research world—working at a large firm on a variety of highly valuable market research programs before founding PeopleMetrics in 2001. So why does the transition from market research to customer experience come so naturally to CX professionals?

CEM 70

CEM Marketing Voice of Customer Video 70

Truthlab

NOVEMBER 2, 2017

In fact, I bet there’s someone over in the Agile Alliance shaking his head and saying “But we’ve been doing that forever (defined as since 2001 in Software Time).” Reading Time: 3 minutes Fail fast and pivot are not new concepts, despite the current Silicon Valley buzz around these terms.

User Experience 59

User Experience How To Software Customer Experience Design 59

Helen Dewdney

JUNE 12, 2023

She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. Judith Turner Dispute Resolution Deputy Chief Ombudsman Judith read Law at King’s College London for three years before graduating with honours in 1998.

Social Media 39

Social Media Consumers Retail Government 39

Optimove

JUNE 6, 2023

In 2001, he co-founded his brainchild Neolane, making him one of the early pioneers of the marketing technology industry. This is why we’re delighted to announce the addition of top-tier serial entrepreneur Stephan Dietrich to our Board of Directors as an independent, non-executive member. Right up our alley, don’t you think?

Industry 52

Industry Leadership Analytics Marketing 52

Clarivate

OCTOBER 31, 2023

What do the years 2001, 2007, 2014, and 2022 have in common? These years witnessed significant troughs in pharma financing, a drop in the capital markets, and an IPO window that remained firmly shut. In short, the biotech bubble had burst.

Innovation 52

Innovation Financial Industry Strategy 52

Wired and Dangerous

MAY 15, 2021

2000-877 du 7 septembre 2000) and decree of 2001 (decret no.2001-410 French standard power purchase agreements (Les modles indicatifs de contrats d’obligation d’achat d’lectricit) for small installations / renewable energy sources, within the framework of the law of 2000 (loi no.2000-108

Insurance 91

Insurance Exercises Resources Measurement 91

Zeisler Consulting

MAY 25, 2021

The Agile Manifesto was written in 2001 by a group calling themselves the “The Agile Alliance,” and, at the risk of minimizing their efforts, there’s a bit of falderal and self-importance involved in its origin and execution (after all, they called it a Manifesto …what would you expect?). I think CXers will find value here.

Course 93

Course Software Groups Training 93

ijgolding

JUNE 22, 2015

I was invited to speak by an ex colleague who I had not seen since 2001!!! In 2001, John launched Appliances Online, the group’s first website selling white goods. I had the pleasure of delivering a keynote speech at an event for a financial services company on Thursday. It was all made possible due to the power of social media.

Leadership 120

Leadership Social Media Exercises Loyalty 120

Forrester's Customer Insights

NOVEMBER 5, 2018

Employees are quitting their jobs at the fastest rate since 2001.[i] Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. i] What’s more, companies that care about […].

Employee Experience 54

Employee Experience Company Employee Engagement Brands 54

CSM Magazine

AUGUST 3, 2021

Steijaert began his McDonald’s career as a field service consultant in 2001. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

Maru Group

FEBRUARY 7, 2022

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The desire to leverage BNPL solutions helps offset significant inflation as high as 50% in Argentina, low living wages, and a general distrust of banks.

Financial 89

Financial Travel Banking Policies 89

PeopleMetrics

JULY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Add video to your surveys! Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 71

CEM Video Social Media Survey 71

PeopleMetrics

MAY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Use these tips to foster better communication and create a positive employee experience in difficult times. About the Author. As CEO, he guides the company’s vision and strategy.

Employee Experience 116

Employee Experience Communication CEM e-support 116

PeopleMetrics

AUGUST 31, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 117

CEM Customer Service Touchpoint Exercises 117

Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. The History of Magellan Solutions Discover Magellan Solutions’ history through a journey through its past. Our CEO, Frederick Chua, shares a significant chapter in Magellan’s founding.

Leadership 52

Leadership Industry Call Center Culture 52

Vonage

MARCH 26, 2018

In 2001, over six decades after its foundation, Toyota created an ideology that now shapes its entire approach to manufacturing cars. People are key to any business. As such, investing in their success should be a priority for any company looking to avoid joining the ever growing corporate graveyard. The Toyota way.

eBook 206

eBook Video Training System 206

PeopleMetrics

JULY 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. No bad surveys. Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

Survey 71

Survey Net Promoter Score CEM How To 71

ShepHyken

DECEMBER 27, 2021

Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. They use speech recognition and natural-language processing to enable users to complete some tasks. My Comment: In Arthur C.

Customer Service 72

Customer Service Tips Fashion Call Center 72

PeopleMetrics

JULY 17, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Measurement 210

Measurement CEM Telecommunications Wireless 210

PeopleMetrics

MARCH 4, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Ready to close the loop? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

ROI 83

ROI CEM Software Feedback 83

Connective DX

NOVEMBER 19, 2018

It’s not that I am necessarily bad at learning how to master new technology (trust me, my AOL Hometown website was decked out in 2001), it’s just that I’ve had to use a different platform for each organization I have worked at in the past four years I’ve worked as a marketer.

Tips 40

Tips Technology Marketing How To 40

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value.

Leadership 98

Leadership Consulting System Marketing 98

PeopleMetrics

JUNE 8, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Set up a recognition program today! Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 78

CEM Infographics Employee Engagement Culture 78

PeopleMetrics

MAY 28, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Set up RCA today! Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

Analysis 87

Analysis CEM ROI e-support 87

PeopleMetrics

JUNE 4, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Have questions about a B2B or B2C VoC program? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

B2C 122

B2C B2B CEM Airlines 122

PeopleMetrics

AUGUST 21, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. For more about measuring CX in transactional surveys (plus a bonus checklist), complete the form below: Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

NPS 82

NPS Measurement CEM Survey 82

Michelli Experience

AUGUST 15, 2017

In 2001 the TIKI®torch brand, popularized in the 1950’s, was purchased by Lamplight® (a family owned manufacturer of outdoor torches). It is for that reason that so much time and energy is spent trying to associate product use through celebrity endorsements or partnerships with social media influencers. TIKI® brand.

Social Media 113

Social Media Consulting Brands Customers 113

SaleMove

JUNE 11, 2020

If you have seen The Terminator, 2001: A Space Odyssey , Ex Machina , RoboCop or any number of similar dystopian SciFi flicks, you know that AI gone bad can be very destructive, very fast.

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

Confirmit

OCTOBER 22, 2017

Focusing on the mode of connecting with the participants is so 2001.Survey Survey technology allows you to create a single survey that can be used for online and offline research. The key to success is to have a single survey experience, something that is inherently people focused.

Survey 40

Survey Tips Technology Connections 40

PeopleMetrics

JUNE 18, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. What CX lessons have you learned in 2019? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 48

CEM Chatbots Voice of Customer Software 48