CSM Magazine

APRIL 19, 2021

Founded in Sweden in 2004, Voyado’s key differentiator is the simplicity of its solution that has been designed specifically for retailers, and embeds the drive for customer loyalty and retention into all areas of fashion organisations. About Voyado.

Fashion 72

Fashion Omni-Channel Loyalty Apparel 72

Beyond Philosophy

APRIL 20, 2023

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. They are gold…or, I should say, diamonds.

Conference 78

Conference Consulting Sales Culture 78

Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

Customer Service 90

Customer Service Entertainment Trends Social Media 90

Customer Bliss

OCTOBER 3, 2017

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Michelli Experience

MARCH 2, 2016

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

Magellan Solutions

AUGUST 31, 2022

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY. Morgan Chase & Co. Following the takeover of Bank One Corp.

Examples 75

Examples Case Study How To Banking 75

CSM Magazine

SEPTEMBER 29, 2022

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. We remain committed to further growth and to provide not just jobs, but lifelong careers to the people of Barbados, Grenada, and St. Said David Kreiss, President & CEO of KM 2 Solutions. Since its inception in St.

Contact Center 59

Contact Center Telecommunications Ecommerce Hospitality 59

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Objectivity is the standard. Nuanced analysis wins. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

Metrics 52

Metrics Interaction Brands Survey 52

Brandwatch CX

JANUARY 5, 2019

Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. For marketers, these statistics can help in developing strategies to ensure you are targeting the audience you want to reach in the most effective way.

Advertising 97

Advertising Video Brands Financial 97

Clarivate

NOVEMBER 1, 2021

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105

Handbook Conference Study Travel 105

Customer Bliss

MAY 24, 2016

In 2004 she joined CML as Director of Marketing and Strategic Planning. That was in 2004 — and to a large extent she’s still working on elements of those plans. For 13 years she was National Marketing Director for Garrison Keillor and “A Prairie Home Companion.”. Take Away Messages For The Audience.

Leadership 135

Leadership Marketing Engagement Connections 135

Team Support

NOVEMBER 11, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Policies 98

Policies Guidelines Sales Groups 98

Truthlab

DECEMBER 11, 2018

Survey bias is the tendency for some extraneous factor to affect survey results in a general, systematic way so the that results are “pushed” or “pulled” in a specific direction that is different from the target population as a whole (Alreck & Settle, 2004; Fowler, 2013). How questions are asked can lead respondents to answer […].

Examples 54

Examples Survey How To Customer Experience 54

ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. We work with organisations large and small to help them be more customer-centric.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Team Support

SEPTEMBER 14, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 81

B2B Customer Retention Training Resources 81

Horizon CX

JULY 15, 2019

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

Course 113

Course Training Entertainment Exercises 113

Beyond Philosophy

APRIL 28, 2019

That was in 2004. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by investing in my idea. I didn’t know. After millions of answers from thousands of respondents in hundreds of countries, we discovered the answer.

Insurance 126

Insurance Consulting Loyalty Customers 126

Forrester's Customer Insights

NOVEMBER 12, 2019

Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast.

Sales 52

Sales B2B Marketing 52

Horizon CX

MARCH 1, 2021

In 2004, D. Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. The analogy of pushing wet spaghetti up a hill was often raised. Randall Brandt at Burke, Inc.

ROI 130

ROI Return on Investment Financial Customer Satisfaction 130

Helen Dewdney

JUNE 12, 2019

Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. This risk was caused by fluff coming into contact with a heating element.

Government 64

Government Report Consumers Company 64

Optimove

SEPTEMBER 5, 2023

According to the Bleacher Report , “each of the 18 teams that won the Super Bowl between 2004 and 2021 failed to win the following season.”  Extra Point: Chiefs’ Odds and Super Bowl  Chiefs were respondent’s top pick to win the Super Bowl, despite slim historical odds for back-to-back champions. Download the Report to Learn More !

Sports 52

Sports Survey Engagement Strategy 52

ShepHyken

JUNE 23, 2020

In 2004, Martha founded Interaction Metrics to help clients get more value out of the customer experience they provide. If you’re not listening to your customers, it’s hard to guide the ship.”. Customers love to be heard.”. About: Martha Brooke is a Certified Customer Experience Professional (CCXP) and holds a black belt in Six Sigma.

Survey 74

Survey Feedback B2B Touchpoint 74

CSM Magazine

MARCH 24, 2022

Brad Hawkins has been with ServicePower since 2004, where he currently serves as Senior Vice President of Products and Solutions and oversees operations, development and product management. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Genroe

FEBRUARY 20, 2017

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

Net Promoter Score 66

Net Promoter Score Feedback Customers 66

Team Support

SEPTEMBER 16, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

ChurnZero

AUGUST 17, 2021

This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field. To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.

Trends 98

Trends Customer Success eBook Industry 98

Team Support

JANUARY 20, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

Team Support

JANUARY 12, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 86

B2B Knowledge Base Resources Report 86

ServiceDock

JUNE 9, 2017

It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. Facebook is an amazing company.

Company 48

Company Customer Service Customers 48

Michelli Experience

JULY 27, 2016

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience).

Leadership 100

Leadership Course Engagement Employee Experience 100

Forrester's Customer Insights

FEBRUARY 18, 2020

In late 2004 my team had completed […]. At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch.

Transportation 40

Transportation Innovation Report Technology 40

AWS Machine Learning

NOVEMBER 1, 2024

The CRASH trial was a clinical trial conducted from 1999–2004 and recruited patients from 49 countries in the span of 5 years. The CRASH trial case study We can further examine the impact of carbon emissions associated with clinical trials through the carbon audit of the CRASH trial case lead by medical research journal, BMJ.

Travel 102

Travel Study Metrics Data 102

Team Support

SEPTEMBER 8, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 64

B2B Effort Score Customer Expectations Customers 64

ShepHyken

FEBRUARY 19, 2019

About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. It starts with having really authentic conversations. Open-ended questions are where the gold lies.” – Martha Brooke. She is a Certified Customer Experience Professional (CCXP) and holds a Blackbelt in Six Sigma.

Feedback 81

Feedback Customer Experience Professionals System Metrics 81

CX Journey

DECEMBER 11, 2018

I believe the latest edition was updated in 2004. The story takes you through several examples of how one CEO, who loves to lead and to manage, uncovered these three root causes and how he put them into practice at a couple different companies in different industries. Where everyone tells the truth and where trust and mentoring abound.

Leadership 151

Leadership Guidelines Travel Culture 151

Kerry Bodine

MARCH 29, 2020

I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004.

Fashion 177

Fashion Advertising Retail Course 177

Clarivate

APRIL 14, 2024

In 2004, when I chaired the EC Monitoring Committee for the Evaluation of FP6, we were provided with a spread of data on assessments prior to funding, data monitoring on progress, and traditional evaluations as projects approached outcomes.

Government 59

Government Policies Report Culture 59