Clarivate

APRIL 14, 2024

In 2004, when I chaired the EC Monitoring Committee for the Evaluation of FP6, we were provided with a spread of data on assessments prior to funding, data monitoring on progress, and traditional evaluations as projects approached outcomes. That just isn’t feasible for most of the other (external) impacts that research makes.

Government 59

Government Policies Report Culture 59

Magellan Solutions

AUGUST 31, 2022

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. 8) CULTURAL DIFFERENCES. CASE STUDY. Morgan Chase & Co. TAKE NOTE:

Examples 75

Examples Case Study How To Banking 75

Customer Bliss

OCTOBER 3, 2017

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Your team should be a mix of inside/outside in terms of discussion and context around the work you are doing. The Pay It Forward Question.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Kristina Evey

JUNE 13, 2018

Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. The Culture definition describes the environment created to achieve that mission and vision. . culture definition. culture definition. Every company has a culture whether purposely defined or not.

Customer Experience 120

Customer Experience Culture Leadership Customers 120

Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

CX Journey

DECEMBER 11, 2018

I believe the latest edition was updated in 2004. Rob created a Shared Values Process/Operating System, which is a training and culture change tool. A Journey Into the Heroic Environment by Rob Lebow I read the original edition of this book, which was written in 1997. Where everyone tells the truth and where trust and mentoring abound.

Leadership 151

Leadership Guidelines Travel Culture 151

Horizon CX

JULY 15, 2019

Clearly the decision, in that case, was to transform a culture rather than check the box on a form. The experiential nature of that class would have never made the case for D&I if that had been an online course. There’s also the issue of self-discipline when it comes to online learning.

Course 113

Course Training Entertainment Exercises 113

Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Feedback and organizations: Feedback is good, feedback-friendly culture is better. 7 Moss, S. E., & Sanchez, J. 8 Baker, A.,

Culture 26

Culture Communication Multi-Channel Feedback 26

North Highland

NOVEMBER 26, 2018

In 2004, North Highland began looking for how to provide that same level of customer intimacy, but now on a global scale. Our founders believed that a different way of consulting was needed – one that managed with compassion and respect for the long-term success of an organization.

Consulting 66

Consulting Trends Culture Industry 66

Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. The third piece is you’ve got to bring people on board with your plan from a cultural perspective. It was a tough audience. It was not an unfair question, but it was one for which I had no answer.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

GlowTouch

MARCH 15, 2022

The Culture The Foundation was established in 2004 and is an extension of the corporate parent’s principle of Putting People First. And this is where the story of the GT Foundation begins, as the natural outgrowth of a company that sees success in business as the conduit for working within the surrounding communities.

Hospitality 52

Hospitality Resources Culture Groups 52

GlowTouch

AUGUST 27, 2021

About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. Interested parties can either work through the GT Foundation at gtfoundation.net/vaxall/ or the VaxAll Initiative website at thevaxallinitiative.org.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

ShepHyken

MAY 11, 2020

It is firmly engaged in the broader technology sector, particularly since the launch of Amazon Web Services – AWS – in 2004 which has now grown into the world’s leader in on-demand cloud computing, and a big contributor to the company’s revenues and profits. Customer experience, innovation, artificial intelligence, culture….a

Customer Service 61

Customer Service Innovation Retail Financial 61

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Journey

MARCH 8, 2016

While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture. Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%.

Employee Experience 80

Employee Experience ROI Study Consulting 80

Michel Falcon Experience

APRIL 23, 2019

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. To truly build a people-first culture, you must include EVERYONE in your company to deliver experiences like these.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Horizon CX

JANUARY 6, 2020

In this reflective mode, I started thinking about my family background, education, and upbringing plus those organizations I’ve worked for over the years and how well my moderate-being fits within those cultures. I’ll try to summarize those 50 plus years of history succinctly. I learned to play guitar, but only moderately.

Airlines 100

Airlines Course Management Survey 100

Magellan Solutions

MARCH 4, 2020

Language and cultural rifts between U.S. In 2004, Telstra earned the ire of the government and trade unions. This is because they apply western standards in a country that has very specific cultural and differences compared to the west. However, it dropped its Indian call center in 2003.

Company 64

Company e-support Call Center Government 64

Customer Bliss

AUGUST 2, 2016

In our conversation, Jeb discusses how the role has evolved, how he has built the team, and how he engages engineers and a very action driven culture to care about and improve customer experience. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

CSM Magazine

DECEMBER 15, 2015

” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia. Its entrepreneurial culture, driving-charge for excellent service and BPO expertise has built a valued client delivery offering.

Contact Center 40

Contact Center Telecommunications Transportation Healthcare 40

CSM Magazine

OCTOBER 10, 2019

What customer experience cries out for is a kind of leadership that comes from building a corporate culture in which everyone embraces and endorses the concept, rather than feeling like it’s a forced corporate ‘policy’. That investment will have a knock-on effect. This includes the top 30 airports within the USA and 15 airports within the UK.

Innovation 40

Innovation Customer Service Company Airlines 40

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. This compares to 66% of 35-54-year-olds and 55% of the 55+ age group. .

Marketing 147

Marketing Hospitality Hotels Consumers 147

Lithium

JUNE 22, 2022

When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. Cloak and dagger tactics, improvised technologies, or a jungle-fighting 1980s action-movie hero.

Entertainment 98

Entertainment Video Social Media Advertising 98

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. Fosters a Company-Wide Customer-Centric Culture. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

InteractionMetrics

JUNE 6, 2023

Paul Slovic, a professor of psychology at the University of Oregon, points out the vast difference between news coverage of the death of Natalee Holloway in 2004 and the Darfur genocide that was occurring at the same time. But within contemporary culture, by reinforcing biases, empathy is a blatantly bad strategy — often tragically so.

Training 52

Training Customers Customer Service Groups 52

Wired and Dangerous

MAY 7, 2021

Assess this for yourself by looking at the company culture. This is very important if you don’t fit, look for another franchise with a different culture. UNITED NATIONS EDUCATIONAL, SCIENTIFIC AND CULTURAL ORGANIZATION. “Standard Setting Instruments and Orientation Texts.”

e-support 91

e-support Transportation Sales Government 91

CSM Magazine

NOVEMBER 7, 2018

Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Helen Dewdney

JULY 31, 2015

Regulation (EC) 261/2004 applies to all flights wholly within the EU/EEA or Swiss region, or departing an EU/EEA or Swiss airport, or arriving in the region and with an EU/EEA or Swiss airline. Personally I don’t like this, it buys into the “compensation culture”. Passengers are entitled to compensation.

Airlines 30

Airlines Travel Hotels Consumers 30

CSM Magazine

APRIL 5, 2018

Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Thematic

SEPTEMBER 6, 2018

Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. Still today, NPS is integrated into Symantec’s business, and a big part of its customer-centric culture. How Symantec reduces costs. Allianz shows there is a link between NPS and organic growth.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

COPC

SEPTEMBER 9, 2019

The management of Ant Financial has built up, on a company level, a culture of service experience which breaks down the traditional barriers between customer service and other business functions. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

CX Workout - Ideas Blog

DECEMBER 22, 2020

God, luck, fate) has intentionally acted to improve the beneficiary’s well-being” (Fredrickson, 2004, p. Decooda delivers the facts that inspire every level of an organization to embrace a culture of aligning to the needs of the customer. They showed that they cared for the individual and, by extension, their family or pandemic pod.

NPS 52

NPS Financial Survey Effort Score 52

Lithium

AUGUST 9, 2022

When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. Cloak and dagger tactics, improvised technologies, or a jungle-fighting 1980s action-movie hero.

Entertainment 52

Entertainment Video Social Media Advertising 52

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. Culture Amp’s subscription plans are based on the number of users. Safety Culture. Headquarter: Melbourne, Australia.

Company 10

Company Innovation Self Service Culture 10

SurveySparrow

OCTOBER 18, 2020

Ability to create the culture. Creating a personalized culture in a company requires a particular set of skills and quirk. He joined Google in 2004 and worked his way to be the CEO through sheer dedication, willpower, and hard work. Innovative ideas should be appreciated and executed when sought beneficial for the company.

How To 52

How To Leadership Communication Survey 52

Amity

SEPTEMBER 7, 2016

I got started in this industry back in 2004, shortly after I graduated from college. What does the culture of Customer Success look like at HubSpot? We’re known for culture here. Our co-founder Dharmesh has created the widely popular HubSpot Culture Code. It talks about some of the key pillars of our culture.

Customer Success 0

Customer Success Groups Customers Metrics 0