2004, Brand Values and Culture - Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. The challenge and the desire to make a difference in creating a customer-oriented culture. We’re a small company specialised in customer insights, CX consulting and training/change management.

Customer Journeys

Customer Journeys Culture Customer Centricity Contact Center

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. 8) CULTURAL DIFFERENCES. MORGAN ABANDONS IBM.

Examples

Examples Case Study How To Banking

Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

10 Examples of Bad Outsourcing and How to Avoid Them

Webinars

Stay Connected