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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I found it fascinating to think about how you could build your brand by how you served and communicated with your customers. I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. When I look back on it, this was for me the start of customer experience.

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Culture’s Impact on Customer Experience - Transforming the Customer Experience

Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. . Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The Business Dictionary). falls short?

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Episode 2 ? The Impact of Your Corporate Core Values on the Customer Experience - Transforming the Customer Experience

Kristina Evey

Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. The Culture definition describes the environment created to achieve that mission and vision. . culture definition. culture definition. Every company has a culture whether purposely defined or not.

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The Power of Classroom Learning

Horizon CX

Clearly the decision, in that case, was to transform a culture rather than check the box on a form. Too often communication with online is one-way and it’s hard to duplicate the power of collaboration and face-to-face interactions that are so essential in a classroom environment.

Course 113
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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Accenture’s outsourcing agreement with Hertz is a clear example of the need for improved communication and project management in outsourcing. . 7) LACK OF COMMUNICATION BETWEEN THE US NAVY & ELECTRONIC DATA SYSTEMS (EDS) . 2) LACK OF COMMUNICATION.

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Why Be a Great Place to Work?

CX Journey

While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture. Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%.

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Episode #23 – Solving Employee Retention With An On Fire Culture

Russel Lolacher

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. The seven pillars for a great workplace culture. Youtube Channel. PLAY AND SUBSCRIBE.

Culture 52