ijgolding
MARCH 20, 2018
I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. The challenge and the desire to make a difference in creating a customer-oriented culture. We’re a small company specialised in customer insights, CX consulting and training/change management.
Kristina Evey
MAY 1, 2018
Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. . Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The Business Dictionary). falls short?
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Customer Bliss
OCTOBER 3, 2017
Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Your team should be a mix of inside/outside in terms of discussion and context around the work you are doing. The Pay It Forward Question.
CX Journey
DECEMBER 11, 2018
I believe the latest edition was updated in 2004. Rob created a Shared Values Process/Operating System, which is a training and culture change tool. A Journey Into the Heroic Environment by Rob Lebow I read the original edition of this book, which was written in 1997. Where everyone tells the truth and where trust and mentoring abound.
Kristina Evey
JUNE 13, 2018
Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. The Culture definition describes the environment created to achieve that mission and vision. . culture definition. culture definition. Every company has a culture whether purposely defined or not.
BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” At Blue Ocean, we talk often about the importance of strategic partnership and cultural alignment. But ESG is a whole other ball game.
Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. The third piece is you’ve got to bring people on board with your plan from a cultural perspective. It was a tough audience. It was not an unfair question, but it was one for which I had no answer.
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