2004 Culture Customer Service Management 
Kustomer
NOVEMBER 1, 2021
that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.
ijgolding
MARCH 20, 2018
My background was call centers and phone-based customer contact and I was one of a small team of people working with clients like AT&T, FedEx, IBM to improve their phone-based customer services. When I look back on it, this was for me the start of customer experience. I started EarlyBridge in 2004.
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BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” At Blue Ocean, we talk often about the importance of strategic partnership and cultural alignment. At What Point in the RFP Process Should You Require ESG Validation? But ESG is a whole other ball game.
Customer Bliss
OCTOBER 3, 2017
In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. In his early days of his Vodafone Spain tenure, the company was getting 72 million customer service calls per year.
Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Michel Falcon Experience
APRIL 23, 2019
The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. Your employees need, what I refer to as customer-centric DNA, to do this authentically. CBC Federal Credit Union.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
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