InMoment XI

JULY 10, 2012

Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack.

Loyalty 150

Loyalty Marketing Customer Experience Company 150

InMoment XI

NOVEMBER 25, 2013

I thought of my unique interview experience when I first came to Maritz in 2006. When our Marketing department challenged us to come up with our Best Day Ever at Maritz stories, I thought back over the last seven years and had several different occasions come to mind. I can’t share all the details, but. View Article

Marketing 150

Marketing 150

CloudCherry

MARCH 8, 2019

Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). She is specialized at guide leaders and businesses to earn customer-driven growth and development. The book was the first and one of its kind, at the time, to address the role of a customer leadership executive.

Chief Customer Officer 285

Chief Customer Officer Customer Experience Professionals Consulting Employee Experience 285

Customer Bliss

AUGUST 31, 2016

The company was sold in 2006 to Avid Technology (Nasdaq: AVID). Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. You can follow TeamSupport on LinkedIn , Facebook or Twitter.

Omni-Channel 268

Omni-Channel B2B Customer Engagement Engagement 268

Customer Enthusiast

FEBRUARY 17, 2025

After a 20-year career with Marriott, in 2006 I ventured into a second act speaking, writing, and consulting, primarily on the topic of customer service. Over the years, Ive read dozens of business books to glean insights and keep abreast of trends.

Consulting 57

Consulting Trends Customer Service Employee Engagement 57

Storyminers

AUGUST 20, 2020

Here is a revenue comparison, from 2006, across four major brands, expressed in dollars ($) per square foot: Kroger* Neiman Marcus Best Buy Tiffany & Co. Apple. ~$475 Apple’s investment in retail has paid off phenomenally in revenue and shareholder value.

Retail 264

Retail Entertainment Sports Comparison 264

Michelli Experience

MARCH 15, 2017

Carbonated soft-drink per-capita consumption exceeded 50 gallons as recently as 2006. .”…Total bottled water volume grew from 11.8 billion gallons in 2015 to 12.8 billion gallons last year…On a per capita basis, bottled water consumption exceeded 39 gallons compared with 38.5 gallons for soda. Beverage Marketing Corp.

Trends 230

Trends Brands Sales Course 230

Brandwatch CX

JANUARY 3, 2019

Twitter was created in March 2006 by Jack Dorsey, Evan Williams, Biz Stone, and Noah Glass and launched in July 2006. Jack Dorsey sent the first ever Tweet on 21 Mar 2006. Jack (@jack) 21 March 2006. Twitter historical facts. just setting up my twttr. how do you feel about using # (pound) for groups.

Brands 111

Brands Financial Marketing Consumers 111

Kayako

APRIL 12, 2022

The company’s steady growth since 2006 outpaced its existing resources for support requests. How Envato manages multiple customer bases in one place and resolves tickets faster. Envato is a world-leading online community for creatives.

Case Study 296

Case Study Study Self Service Customer Service 296

C3Centricity

JANUARY 18, 2020

Although Schwartz’s original book was published in 2006, he recently commented on the current choices facing consumers in “The Paradox of Expanded Choices.” In other words, the online searches that we all now perform before purchasing many things, will benefit from a wide selection of offers.

Brands 320

Brands Retail Consumers Innovation 320

CSM Magazine

JANUARY 2, 2025

Success Story: Spotify In 2006, Spotify became an app that changed how people access music. In 2006, CD sales had fallen consistently in recent years, online radio was still in its early stages, and record labels struggled to develop new ideas. How well you conduct your research and planning determines the success of your project.

User Experience 52

User Experience Analysis Customer Journeys Case Study 52

Adrian Swinscoe

JUNE 2, 2023

It was in 2006 that the British mathematician Clive Humby uttered the now legendary […] The post Data silos: The silent killer of great customer experience first appeared on Adrian Swinscoe. This is guest post from Joyce Kim, Chief Marketing Officer at Twilio.

Data 98

Data Customer Experience Customers Marketing 98

kommunicate

AUGUST 5, 2022

Gearing up in 2006, it became a wagon of e-commerce titles in [.]. Last Updated on August 5, 2022 If you’re planning to start your first ever e-commerce platform, there’s a high chance that you are counting on Shopify. It is a platform that allows you to set up an online store and sell your products.

Customers 98

Customers 98

Customer Bliss

JANUARY 17, 2019

When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019.

Connections 190

Connections Company How To Chief Customer Officer 190

Upstream Works

JUNE 9, 2022

It was 2006 and it was way ahead of its time – providing omnichannel agent desktop capabilities long before the concept of “omnichannel” was formed. That’s when we looked at all the desktop applications that people were using (the multiple desktop applications) and all the channels they were dealing with.

Contact Center 157

Contact Center Call Center Virtual Agent Omni-Channel 157

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Fast forward and there has been a phenomenal growth and evolution in this space. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud.

Contact Center 136

Contact Center Multi-Channel Innovation Software 136

Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

GetFeedback

APRIL 3, 2019

YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. Chris Hogan, Business Analytics and Modeling, YETI.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

InMoment XI

SEPTEMBER 20, 2022

In 2006, The Conference Board published “Employee Engagement: A Review of Current Research and Its Implications.” Engagement, however, represents a mix of loosely related concepts and ideas rather than a single, objectively defined term. As a result, it only marginally impacts customer experience and downstream behavior.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

Alida

JUNE 16, 2016

In fact, her first book, Chief Customer Officer: Getting Past Lip Service to Passionate Action , published in 2006, explored this new C-suite position. Here are our top seven reasons: She pioneered the emergence of the chief customer officer role.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Customer Experience Professionals Leadership 100

ijgolding

JUNE 16, 2015

Fortunately help is at hand – and has been since 2006. Re-branding a Marketing professional, or a Customer Service professional a CCO does not mean they have the competencies required to fulfill the role.

Chief Customer Officer 120

Chief Customer Officer How To Leadership Customer Experience Professionals 120

AWS Machine Learning

MARCH 28, 2024

answer = wrapper_store_faiss.query(question=PROMPT.format(query=query), llm=llm) print(answer) AWS, or Amazon Web Services, has evolved significantly since its initial launch in 2006. There was no monitoring, load balancing, auto-scaling, or persistent storage at the time.

Telecommunications 134

Telecommunications Innovation System Travel 134

CSM Magazine

DECEMBER 10, 2024

About Z47 Founded in 2006, Z47 invests in early-stage tech companies targeting the consumer and enterprise markets. Learn more at theory.ventures.

Entertainment 52

Entertainment Sports Consumers User Experience 52

Beyond Philosophy

NOVEMBER 10, 2014

February 2006. Power Report: Customer Switch Auto Insurers Because of Poor Service; However, Savings with New Carrier Often Isn’t Enough to Fully Satisfy.” www.jdpower.com. 24 April 2014. 26 August 2014. < < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. 26 August 2014.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

C3Centricity

JULY 2, 2016

The campaign ran from 2006 to 2009 and was a hilarious success, positively impacting the Mac’s image. Often seen as the Creator archetype, Apple went as far as to visualise their persona and personality in their “Get a Mac” campaign. SOURCE: Apple. The ads featured two men, called Mac and PC, comparing their functionalities.

Brands 240

Brands Marketing Advertising Measurement 240

SurveyGizmo

SEPTEMBER 15, 2020

Founded in 2006, SurveyGizmo has been putting feedback into the hands of the people who can take action through the systems they use every day for almost 15 years. The Enterprise Service Model is available today at no additional charge to SurveyGizmo enterprise customers and those with Professional or Full Access accounts. About SurveyGizmo.

Self Service 93

Self Service Course Customer Centricity Meeting 93

GlowTouch

FEBRUARY 19, 2021

” IAOP ® accepts applications every year for the GO100 program, which began in 2006, and the award is an honor for companies regardless of their GO100 list tenure. To be included on this list says that we are listening to the voice of the customer and creating lasting partnerships with our clients.”

Company 98

Company Contact Center Innovation Industry 98

GlowTouch

SEPTEMBER 30, 2020

The Karnataka-based federation has been supporting, promoting, and motivating exporters throughout the Indian state since 2006 through its annual flagship Export Excellence award program. This year marks the tenth year Diya Systems/GlowTouch Technologies has earned recognition from FKCCI for its stellar export performance.

System 98

System Contact Center Technology Industry 98

Thematic

OCTOBER 13, 2019

I attended one of the first events as a student back in 2006, when it had less than 2000 attendees and have seen the conference grew to 25,000 since then! Lilia, me and Katya at the Grace Hopper Celebration, San Diego, 2006. GHC 2006, San Diego. My experience and learnings from attending & speaking at GHC.

Conference 87

Conference Competitive Advantage Meeting Software 87

DCX

NOVEMBER 19, 2024

Reciprocity: Give a Little, Get a Lot Robert Cialdini taught us about reciprocity (Cialdini, 2006) —when you give something, people want to give back. Let’s break down a few of these psychological principles and see how they can power up CX: 1. In CX, this means offering small, unexpected rewards.

Loyalty 52

Loyalty Customer Centricity Social Media Exercises 52

Customer Bliss

JULY 3, 2018

Greg is a graduate of the 2006 Greater Baltimore Committee (GBC) Leadership program, was a 2011 recipient of the Maryland Daily Record’s VIP List Successful by 40 Award, was named by the Chesapeake Human Resources Foundation (CHRF) as a 2011 Fellow, and was awarded the SmartCEO Executive Management Award in 2013.

Government 120

Government Customer Experience Management Customer Experience Management 120

Michelli Experience

JULY 11, 2017

It is this “same logic” that drew my support for the chief customer officer (CCO) concept around 2006. Most companies have naturally developed siloed functions in order to specialize and become more efficient.”. We’ve Been Here Before.

Chief Customer Officer 113

Chief Customer Officer Customer Experience Management Consulting 113

CX University

JANUARY 10, 2025

Launched in 2006, it was the first national tool to standardize and publicly report healthcare quality from a patient’s viewpoint. HCAHPS: Patients’ Perspectives of Care Survey | CMS [1] Initially, HCAHPS scores showed significant improvements.

Healthcare 40

Healthcare Technology Self Service Hospitality 40

Bob Hayes

MAY 7, 2018

In a compelling graph, Reichheld (2006) illustrates that companies with higher Net Promoter Scores show better revenue growth compared to companies with lower Net Promoter Scores. Still, other researchers (Morgan & Rego, 2006) have shown that other conventional loyalty measures (e.g., 2006; Gruca & Rego, 2005).

NPS 89

NPS Net Promoter Score Data Loyalty 89

SAP Customer Experience

SEPTEMBER 15, 2022

Mathematician Clive Humby coined this phrase in 2006, explaining that data in the 21st century is like oil in the 18th century. Data is the new oil. It’s a valuable, unrefined resource with untapped potential. Those who work to extract it have a huge advantage over those who don’t.

Marketing 61

Marketing Resources Data Analysis 61

SurveySparrow

JANUARY 1, 2020

You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006. Tell us about what major changes you’ve seen in the CX space from 2006 to now? But you’ve been in the industry before it started really heating up.

Customer Experience 88

Customer Experience Chief Customer Officer Case Study Customers 88