Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

Thematic

DECEMBER 9, 2022

Think surveys, posts on social media, online reviews and chat logs. Investing in quality feedback analytics means you have the answers you need to confidently drive decisions - even in a recession. During the 2008 recession, Starbucks came under threat. Let's look at Target during the 2008 recession.

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

Automotive 73

Automotive Social Media Contact Center Banking 73

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

JULY 7, 2023

A great example is an AI chatbot that takes on customer support duties via an organization’s mobile app, website, or social media channels. Social media chatbots: These can integrate with your existing social media networks and provide customer support directly on these platforms.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

Lumoa

JUNE 14, 2023

Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience. For example, in 2008, they launched ‘ My Starbucks Ideas ‘ – an online platform where customers could submit their requests and suggestions.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

Team Support

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. Fun fact: TeamSupport was founded in 2008! This period also saw the adoption of customer support ticketing systems.

Technology 59

Technology Call Center Chatbots Social Media 59

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

Comm100

DECEMBER 22, 2016

“Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. Videos, free smartphone games, craft ideas, contests, and asking fans to click through to contribute or share their stories on social media platforms are all ways to make the content of your emails more interactive.

Omni-Channel 80

Omni-Channel Trends Multi-Channel Customer Service 80

AWS Machine Learning

SEPTEMBER 30, 2024

Today's economic landscape is completely different from the 2008 financial crisis when the consumer was extraordinarily overleveraged, as was the financial system as a whole — from banks and investment banks to shadow banks, hedge funds, private equity, Fannie Mae and many other entities.

Airlines 91

Airlines Exercises e-support Financial 91

CSM Magazine

OCTOBER 6, 2022

” Founded in 2008, 60K provides CXM services to leading U.K., European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX’s clients are in health insurance, media, telecommunications, retail, technology, and financial services.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

ImprintCX Articles

MARCH 5, 2024

Data analytics enables personalization and accurate solution suggestions, while AI provides answers tailored to each customer. By November 2008, the company filed for bankruptcy, and the sales team elimination was a contributing factor to its demise. Knowledge dispersion and price negotiations are no longer their primary contributions.

Self Service 52

Self Service Sales Social Media Travel 52

Retently

MARCH 18, 2019

Having support reps answer phones and emails is a nice start, but many customers are likely to contact you on social media too. As early as 2008 , Starbucks publicly announced they were changing the way they made coffee to offer the best possible experience. Unique, Innovative Products and Offers.

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

Chadwick Martin Bailey

DECEMBER 4, 2019

More specifically, the technology brands we covered had lower association with being “trustworthy” than our bundle of Financial Services brands, despite the financial meltdown of the 2008 Great Recession still in people's collective consciousness, and just two years after the massive Experian credit history data breach.

Brands 52

Brands Social Media Financial Analysis 52

NetBase

OCTOBER 9, 2019

We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight, could result in brands misunderstanding potential market opportunities. It misread the market (again) and made a $1 billion-bid to buy Circuit City “in the midst of its death spiral in 2008.”. Netflix was worth $13B at the time).

Data 40

Data Comparison Analytics Trends 40

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR).

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

ProProfs Chat

MAY 15, 2020

All the quantitative data that you get from your analytics tools are, no doubt, very much needed, but the qualitative data, such as to answer specific “why’s,” is something in which survey tools can help you. You send it to a wrong segment of users, and you might get trolled on social media. High Audience Representativeness.

Survey 64

Survey Customer Experience Effort Score Feedback 64

Wootric CX Blog

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. ” His specialties are NPS, CES, CSAT and text analytics, and he helped build, manage, and scale Wootric’s customer success and support programs from scratch. Shep Hyken.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SmartKarrot

APRIL 13, 2020

Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. They believe in turning ‘emails into action’! Human Resources. Engineering. IntelliJ IDEA.

Company 19

Company Software Analytics Sales 19

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO). Paperflite. Capillary Technologies.

Company 11

Company e-support Customer Journeys CRM 11

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2008. The products include software for document creation, analytics, and online advertising. Founded in: 2008. AWS offers cloud services to businesses. Founded in: 2006. CEO: Adam Selipsky.

Company 10

Company Software Advertising Travel 10

QuestionPro Audience

DECEMBER 20, 2016

MogAI works by monitoring social media and internet user engagements to anonymously gather information. It not only accurately predicted the election results, but also noted the fact that Trump would surpass the number of engagements that Obama had in his peak of the 2008 election, long before anyone could have made that prediction.

Hospitality 150

Hospitality Healthcare Social Media Transportation 150

Chadwick Martin Bailey

DECEMBER 11, 2020

This is a great CNBC article that features multiple data points, publicly available thanks to the power of Adobe Analytics, related to the US Holiday shopping season. And that Obama set the record in 2008 with 69.5 Example 1: 2020 Holiday Shopping Season. Just picking one: “ Holiday shoppers spent $10.8 billion on Cyber Monday, up 15.1%

Data 59

Data Ecommerce Retail Social Media 59