ijgolding

MAY 11, 2016

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.

Measurement 120

Measurement Customer Experience Company Banking 120

Strativity

NOVEMBER 28, 2022

On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Looking around at the table at my four kids and husband, I realized how much has changed since 2008. Consumers had a different relationship with, and metabolism for, content consumption.

Connections 98

Connections Brands Culture Consumers 98

Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. Omnichannel Communication While omnichannel communication has been around for a while, it only caught on in the decade gone by, thanks to a proliferation of handheld devices.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. In days 30-60, Brian focused extensively on communications. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. The best agents are educated, have great communication skills, want to do meaningful work for great brands, and are pumped up about the opportunity to make a difference in people’s lives.

Contact Center 159

Contact Center Customer Service First Call Resolution Call Center 159

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. Crucially, you also need to mobilize your workforce to close the loop with your customers by communicating any actions you take in response to their insight.

Consumers 96

Consumers Advertising Banking Hotels 96

CX Workout - Ideas Blog

SEPTEMBER 15, 2020

Imagine you were a perceptive financial trader that understood the OODA loop in the run-up to the 2008 financial collapse. The 2008 Financial collapse was bad for everyone except the people who saw the mismatches. You are looking at the emotional context, industry trends, and your competition’s moves.

How To 98

How To Financial Banking Roadmap 98

CX University

JANUARY 10, 2025

They bring convenience, enhance communication, and personalize care, promising a higher quality of service. From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. However, have these innovations truly fulfilled their promise? percentage points.

Healthcare 40

Healthcare Technology Self Service Hospitality 40

Win the Customer

MARCH 8, 2017

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. To communicate its benefits to today’s audience, Amway has increased its social media presence, with content that emphasizes the company’s values and how those values benefit people who sell Amway. Old Navy: The Power of Nostalgia.

Case Study 118

Case Study Study Brands Customer Experience 118

Customer Bliss

AUGUST 22, 2017

In his role, he also responsible for the corporate’s affairs management, which includes communications and stakeholders’ policy. Shufersal has about 275 store managers they must communicate with. Zvi joined Shufersal in the beginning of 2012 as a senior advisor to the CEO and spent 4 years in this role.

Fashion 125

Fashion Social Media Conference Policies 125

Daniel Group

SEPTEMBER 23, 2021

So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. You don’t communicate well. What were management key objectives for getting into CX and getting this program going back then?

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

ijgolding

JUNE 25, 2017

During the last seven months, I have covered everything from making customer experience (CX) a priority for everyone; to CX frameworks; to knowing how it feels to be a customer and an employee; to engaging your people in CX activity; to CX strategy; to the importance of communication. The initiative was officially launched in 2008.

Customer Centricity 128

Customer Centricity Culture Customer Experience Professionals Case Study 128

Experience Investigators by 360Connext

JULY 20, 2015

There is no case for your 2008 case study. It’s a vital piece of your communications strategy, fully capable of being as organic as your customers. Your site must honestly and respectably reflect your culture without fail. Aren’t we lucky to be able to publish new content all the whenever we want?

Online Experience 110

Online Experience Case Study Social Media Consulting 110

Comm100

JUNE 22, 2021

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! Are you meeting the digital communication expectations of today’s students? Comm100 for Higher Education.

Customer Service 135

Customer Service Video Course Technology 135

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology. Essentially, the best customer service communication tools can be flexed wherever your people are. The Great Resignation is also upon us.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Team Support

SEPTEMBER 29, 2020

With TeamSupport, support and product/engineering teams have a direct line of communication and see the same customer information, so there’s no longer a case of misunderstanding and wasted time trying to communicate the customer truth.

Customer relationships 89

Customer relationships Company B2B CRM 89

Magellan Solutions

FEBRUARY 14, 2024

Multilingual abilities – Call centers based in diverse regions have agents fluent in languages like Spanish to enable smooth communication. Explore how healthcare call center outsourcing companies can revolutionize your patient communication strategies. This access to technology can be very expensive for smaller providers.

Call Center 98

Call Center Healthcare Company Hospitality 98

Clarivate

SEPTEMBER 25, 2024

3] Figure 1: The Development of Targeted Treatments for Syphilis Source: Valent P et al, 2016;3 Strebhardt K et al, 2008. [4] At Clarivate, we specialize in developing robust and compelling value communication materials that help our clients achieve their market access goals. 2008 2008/06/01;8(6):473-80. [5] N Engl J Med.

Innovation 59

Innovation Conference Communication System 59

CX Journey

MARCH 8, 2016

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture.

Employee Experience 80

Employee Experience ROI Study Consulting 80

Beyond Philosophy

FEBRUARY 21, 2016

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Furthermore, in an industry that had relied on customer stability (or at least inertia), large retail banks have seen churn rates of 10%, or more (per J.D. Power annual studies).

Banking 60

Banking B2C Financial B2B 60

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Here are some of the best sources to start with!

Resources 135

Resources Customer Service Customer Service Training Course 135

Lumoa

JUNE 14, 2023

Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers. The coffee chain encourages customers to feel like they belong by making them part of the Starbucks community.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

Comm100

DECEMBER 22, 2016

“Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. Communicating with customers in this way also allows for smoother and quicker follow-ups with any issue or transaction, which in the customers’ eyes, beats the comparatively sluggish stream of back and forth of emails.

Omni-Channel 80

Omni-Channel Trends Multi-Channel Customer Service 80

ShepHyken

NOVEMBER 6, 2020

This week we feature an article from Michael Magnus, a Strategic Communication lecturer and marketing consultant at Magnus Opus. In 2008, consumer research helped customer service at the world’s largest coffee chain. Michael Magnus is a Strategic Communication lecturer and marketing consultant at Magnus Opus. Most likely no.

Customer Service 83

Customer Service Marketing How To Consumers 83

NetBase

JUNE 25, 2019

sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. That has come to mean real-time customer experience analytics that support all the facets of operations, like: PR and Communications. You’ll always know exactly what you’re looking at, and why. What else puts us ahead of the competition?

Analytics 73

Analytics Social Media Innovation e-support 73

Clarivate

AUGUST 17, 2022

Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how. Neville Hobson [Host]: You founded Patient Connect together with your sister Zoe Barker in 2008.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. But when customer support is outsourced, the two-way communication between support and the rest of the business is broken. Customer feedback doesn’t make it back to your company.

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Confirmit

APRIL 19, 2020

History shows that every major crisis involving economic uncertainty – the Spanish Flu, World Wars, the Great Depression, and 2008’s Great Recession – has changed consumer behavior. Still, we can look to history for some hints. What long term changes can we expect in consumer expectations?

Marketing 78

Marketing Survey Entertainment Hospitality 78

transcosmos Information Systems

JULY 6, 2017

MyStarbucksIdea launched in 2008 and has since received 210,000 unique ideas from consumers. When one line of communication isn’t available, they make sure that customers can reach them through another. Harvesting new ideas from your own customers is a great way to create a new product that sells. Be Where Your Customers Are.

Social Media 78

Social Media Tools Examples Customer Service 78

Clarivate

OCTOBER 4, 2023

The Solution: Unified IP lifecycle management In 2008, Philips turned to ipan, now part of Clarivate , to handle renewals. ” Seamless communication Since the introduction of Unycom, the team uses the Unycom partner portal to streamline communicating instructions to their network of agents worldwide.

Technology 59

Technology Software Innovation Groups 59

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

Financial 46

Financial Government Banking Policies 46

CSM Magazine

SEPTEMBER 7, 2022

The fast-paced, online learning solution helps customer service professionals acquire relevant English vocabulary to better communicate at work. With the need to understand and meet customer expectations in no time, and enhance customer loyalty, customer care professionals know they need excellent communication skills in English.

Customer Care 52

Customer Care Social Media Course Culture 52

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications.

Wireless 52

Wireless Customer Service Telecommunications Multi-Channel 52

Interactions

DECEMBER 18, 2019

And therefore, what we consider now to be vital channels of communication between businesses and customers weren’t used in the same way 10 years ago. Facebook had only recently developed their chat function in 2008, which was really only used for communication between friends.

Trends 62

Trends Customer Experience Contact Center Chatbots 62

AWS Machine Learning

SEPTEMBER 30, 2024

Paraphrase: This model is used to enhance content creation and communication by generating varied versions of text while maintaining a consistent tone and style. Input: irrelevant_question = "How did COVID-19 affect the financial crisis of 2008?" Passengers were warned it may be days before they are reunited with their luggage.

Airlines 91

Airlines Exercises e-support Financial 91

CSM Magazine

OCTOBER 1, 2022

Sinch , a global leader in cloud communications and mobile customer engagement, today announced its latest integration with Zapier , an automation platform, to bring the widest range of messaging channels to the 5000+ business apps that Zapier supports through Sinch’s Conversation AP I. About Sinch . Visit us at sinch.com.

Omni-Channel 52

Omni-Channel Connections Communication Video 52

Team Support

JANUARY 9, 2024

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. In the late 1990s, live chat support emerged as a popular communication channel. Fun fact: TeamSupport was founded in 2008!

Technology 59

Technology Call Center Social Media Chatbots 59