Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Making significant strides towards patient access, education and engagement is the mission of Patient Connect. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos. Progressive companies stay connected to customer needs, and use these insights to inform investment decisions. Which customers are churning?

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

AWS Machine Learning

JUNE 13, 2023

LangChain establishes a connection to the database and runs the SQL query to get the results. Connect to databases using SQLAlchemy LangChain uses SQLAlchemy to connect to SQL databases. We initialize LangChain’s SQLDatabase function by creating an engine and establishing a connection for each data source.

Data 86

Data Analytics Sales Connections 86

Gainsight

NOVEMBER 20, 2024

Beyond the Forum: Creating a Community That Empowers Let’s be real: Communities, at least in their 2008 form, have always felt like a check-the-box thing thrown up to deflect a few tickets and save a few bucks. But today, communities are evolving into something more impactful. Meanwhile, highly engaged customers expanded at a 2.2x

Self Service 40

Self Service Measurement Training Metrics 40

InMoment XI

FEBRUARY 2, 2024

Founded in 2008, Hootsuite supports social network integrations for Twitter, Facebook, Instagram, LinkedIn, Pinterest, YouTube, and TikTok. The platform also has a growing App Directory that lets companies connect existing marketing, content, and other business systems to Hootsuite.

Social Media 221

Social Media Brands Management Analytics 221

ShepHyken

APRIL 14, 2020

They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. During this time, organization leaders must seize the opportunity to connect with their employees and their customer base in an authentic and empathetic way.

Communication 122

Communication Connections Loyalty Groups 122

Clarivate

JULY 27, 2023

A new Clarivate report [1] explores a technical overview of XG(S)-PON standards and patent landscape In the connected world, the bandwidth requirement is continuously increasing year on year. The ONT is a powered device of the PON system at user end of the network and includes Ethernet ports for device or network connectivity.

Telecommunications 52

Telecommunications Analysis Study System 52

CSM Magazine

JUNE 7, 2023

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

Wireless 52

Wireless Customer Service Telecommunications Multi-Channel 52

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. CCO connects, guides, provides resources … but doesn’t micro-manage as they figure it all out and its importance. That’s this episode.

Chief Customer Officer 131

Chief Customer Officer Customer Care Metrics Communication 131

Comm100

JUNE 22, 2021

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! What other technology have you introduced to Dawson College to connect with students? It was a great success!

Customer Service 131

Customer Service Video Course Technology 131

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. ” Sinch’s MessageMedia integrated with Zapier in 2018, so that users can easily connect with other apps and automate repetitive tasks, such as sending SMS calendar notifications. .

Omni-Channel 52

Omni-Channel Connections Communication Video 52

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….

Customer Experience 209

Customer Experience Employee Engagement Loyalty Customers 209

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. This will allow your support staff to access the contact center system from any location and at any time to connect with customers.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

Daniel Group

APRIL 18, 2024

This analysis covers 600,000 surveys from 2008 in one vertical market. This connection indicates that low satisfaction will likely result in lower NPS performance in the future. In revisiting our interview history we discovered key metrics. However, as we lagged the correlation by quarters, we noticed interesting changes.

Communication 98

Communication Strategy NPS Net Promoter Score 98

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Malicious actors online are a constant threat to grid operations.

Government 52

Government Innovation Report Course 52

CSM Magazine

OCTOBER 20, 2020

The firm is helping customers including Cazoo , Direct Line Group’s Green Flag business and South East Water , to boost their customer service using Amazon Connect. The full roster of clients also includes ECS’s flagship Amazon Connect deployments at RBS, which began in 2018.

Net Promoter Score 52

Net Promoter Score Self Service Engagement Consulting 52

Brandwatch CX

FEBRUARY 23, 2024

4/ Identify Advocates and Thought Leaders Possibly the biggest benefit of monitoring social media is fostering strong connections with brand champions and those who are most influential in the industry. Example : As early as 2008, networking giant Cisco has been using social media to launch products.

B2B 59

B2B Brands Social Media Wireless 59

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

Study 52

Study Consulting CRM Groups 52

Team Support

JANUARY 9, 2024

Once the platform opened its doors to a broader audience, businesses recognized the opportunity to connect with a large and diverse user base. Fun fact: TeamSupport was founded in 2008! Facebook introduced Pages for businesses in November 2007, providing a dedicated space for companies to create a presence on the platform.

Technology 59

Technology Chatbots Call Center Social Media 59

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Connection is more important than ever with employees, customers, and colleagues The recording of this session will be available soon. Not the dot.com bust in the 2000’s. And guess what, that’s ok!

Customer Experience 59

Customer Experience Customer Journeys Financial Customer Expectations 59

Strativity

OCTOBER 7, 2022

The truth is that times of uncertainty can offer one of the best opportunities for your brand to make new connections with customers – that is, if you’re willing to think outside of the box. For many businesses, it can be difficult to resist that gut instinct to “batten down the hatches” at the first sign of trouble.

Consumers 52

Consumers Brands Innovation Industry 52

Brandwatch CX

FEBRUARY 23, 2024

4/ Identify Advocates and Thought Leaders Possibly the biggest benefit of monitoring social media is fostering strong connections with brand champions and those who are most influential in the industry. Example : As early as 2008, networking giant Cisco has been using social media to launch products.

B2B 52

B2B Brands Social Media Wireless 52

ShepHyken

NOVEMBER 7, 2018

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. The Domino’s ANYWARE concept allows their customers to not only order the pizza with the toppings they desire but to connect with their neighborhood Domino’s by more than ten ways, with more to come. I included them in the chapter on technology.

Case Study 95

Case Study Study Customer Service Training Technology 95

CX University

SEPTEMBER 18, 2018

In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees. Read the Mayo Clinic Case Study > DTE Energy. DTE stumbled on a fundamental recipe for employee engagement almost completely by accident. What is the repeating pattern that binds these successes together?

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Customer Bliss

AUGUST 22, 2017

Prior to joining Shufersal, Zvi was with the Israel Securities Authority (ISA) from 2008 through 2012, as a member of the Investigations and Intelligence department, focusing on financial and capital market enforcement activities. They actually used Facebook groups for that (connecting store-level employees with those making decisions).

Fashion 125

Fashion Social Media Conference Policies 125

Gainsight

MARCH 13, 2023

Today we find ourselves in a very similar place to The Great Recession in 2008–09 where efficiency is now the focus: How can we do more with less ? Whenever the economic landscape starts feeling shaky, companies—SaaS and otherwise—rush to tighten their belts and slash spend.

Management 52

Management eBook Software Tools 52

Win the Customer

MARCH 8, 2017

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. With this focus, Dove has repackaged the emotions associated with its products, connecting its brand with feelings of self-esteem. Another way brands can connect with consumer emotions is by appealing to values shared by the company’s target market.

Case Study 118

Case Study Study Brands Customer Experience 118

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

ClearAction

JUNE 25, 2023

After 15 years of heavy investment in customer experience technologies (since the 2008 global economic downturn), less than 25% of companies are mobilizing, scaling, or embedding customer experience into their ways of doing business. It’s a CXM system connected with business results. Is that acceptable to you? I love it.

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Clarivate

MARCH 14, 2024

ResearcherID launched in 2008 to address the issue of author identification and disambiguation by providing a persistent and unique identifier for researchers. Esploro automatically captures publications using its Author Matching AI algorithm, connecting information gathered from repositories, Ex Libris CDI, and ORCID across all disciplines.

Analytics 52

Analytics Comparison System Report 52

Beyond Philosophy

FEBRUARY 21, 2016

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Furthermore, in an industry that had relied on customer stability (or at least inertia), large retail banks have seen churn rates of 10%, or more (per J.D. Power annual studies).

Banking 60

Banking B2C Financial B2B 60

Experience Investigators by 360Connext

JULY 20, 2015

This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target. There is no case for your 2008 case study. Your site must honestly and respectably reflect your culture without fail.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

SurveySensum

JULY 9, 2024

Back in 2008, the former CEO of Starbucks launched the “My Starbucks Idea” – platform, where customers can come together to give suggestions and recommendations to the company. That’s exactly what the program Starbucks did with its My Starbucks Idea.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

ijgolding

OCTOBER 21, 2014

Described by Nunwood as – using individualised attention to drive an emotional connection. Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008. So let us look at what makes an ‘Excellent Customer Experience’ in a little more detail: 1.

Report 229

Report Customer Experience Customer Centricity Fashion 229

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. You can connect with him on LinkedIn as well. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance.

Customer Journeys 0

Customer Journeys Chief Customer Officer Training Study 0

Gravy Analytics

JULY 19, 2019

Busch Beer was acquired by InBev for $52 million in 2008 to become a part of the largest brewer in the world. Here are a few ideas of how Busch Beer can use location intelligence to better connect with their target consumers and measure the results of their latest campaign. Precision Audience Targeting. Improve Customer Understanding.

Advertising 40

Advertising Consumers Measurement Tips 40

Stella Connect

JANUARY 12, 2018

EBTH was founded in 2008 by Jacquie Denny and Brian Graves, two veteran vintage sellers in the Cincinnati area. In this year alone, the service team has sent over 60,000 Stella Connect customer feedback requests (more details on this partnership are below). Marc Broering. EBTH soon became an expansive online estate sale company.

Sales 75

Sales Company Customer Service Management 75