Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. Cost considerations do need to be kept in mind on this path though, as while the ROI is real, the cost can be considerable. The service sector as a whole has experienced steady but sustained growth over the past decade (approx.

Resources 160

Resources Customer Service Customer Service Training Course 160

ShepHyken

APRIL 11, 2017

CRM software tools have been around for about 30 years, but these tools are about the acquisition of a customer, not so much about the maintenance or retention of a customer. About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Find out the “why” behind the score.

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

Lithium

APRIL 15, 2021

It was not long ago that all of us in the Online Community space struggled with how to calculate Community’s Return on Investment (ROI). All in all, Community ROI was a fairly bleak thought-leadership landscape until about the year 2012. However, having a Customer Relationship Management (CRM) integration is even better.

ROI 52

ROI Return on Investment CRM Measurement 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “That dedication to working as one with our customers is what differentiates us in the market.

Study 52

Study Consulting CRM Groups 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130