ClearAction

MAY 28, 2015

When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.

Company 48

Company Customer Experience Social Media Customer Journeys 48

BirdEye

JULY 7, 2023

One of the main draws of this AI chatbot is that it reduces browsing time considerably because it offers customers trustworthy recommendations. Domino’s Domino’s is one company that took the lead in enhancing the customer experience with technology.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

BirdEye

OCTOBER 31, 2023

They are a jack of all trades – which may make customers wonder if they’re masters of none. They offer more marketing services than reputation management services. Webimax WebiMax was founded in 2008 by marketer and web entrepreneur Kenneth Wisnefski. Reputation: Gadook has a 5-star rating based on one G2 review.

Company 111

Company Management Social Media How To 111

ClearAction

AUGUST 21, 2016

When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

PeopleMetrics

MAY 12, 2015

Zappos even paid employees to quit after training as early as 2008. (At least, that’s when I first ordered a pair of shoes from them, because wow-free-shipping-it's-2006-what's-an-iPhone.) So they’ve been doing this type of thing for a long time.

Employee Engagement 48

Employee Engagement Engagement Customer Centricity Video 48

ImprintCX Articles

MARCH 5, 2024

By November 2008, the company filed for bankruptcy, and the sales team elimination was a contributing factor to its demise. A NEW ROLE DEFINITION The shift in power, where customers often know more than us, demands a radical redefinition of the salespeople’s role.

Self Service 52

Self Service Sales Social Media Travel 52

Clarabridge

DECEMBER 7, 2016

Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. Chris has a passion for diving deep into customer pain points and working cross-functionally to address those issues. About Chris Rogers.

Feedback 40

Feedback Survey Case Study Analytics 40

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Learnings from Europe.

Retail 71

Retail Consumers Social Media Government 71

Clarabridge

MARCH 30, 2017

Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. Chris has a passion for diving deep into customer pain points and working cross-functionally to address those issues. About Chris Rogers.

Survey 40

Survey Customer Experience Strategy Analytics 40

Chattermill

MAY 12, 2019

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

DECEMBER 11, 2018

In 2008, Starbucks launched “My Starbucks Idea,” a simple way for customers to give input into products and services, improvements, and corporate responsibilities. Starbucks is successful in large part for a simple reason: they focus on listening to customer feedback for the purpose of creating loyal customers.

NPS 22

NPS Net Promoter Score eBook Touchpoint 22

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.

Financial 51

Financial Contact Center Call Recording Communication 51