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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97
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Using task-specific models from AI21 Labs on AWS

AWS Machine Learning

When your use case is supported by a TSM, you quickly realize benefits such as improved refusal rates when you don’t want the model to provide answers unless they’re grounded in actual document content. Contextual answers: This model is used to significantly enhance information retrieval and customer support processes.

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

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Great Ideas in Customer Service

Helpware

So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. The point is to make it s easy as possible for the customer to get help from your support team. Wufoo has pioneered this idea in 2008.

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9 Companies That Outsource Customer Service

Magellan Solutions

But why outsource your customer support when you can have an in-house team? Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business. Hootsuite is a social media management platform that aims to transform social enterprises by connecting people with the world.

Company 40
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Announcing NetBase AI Studio – It Changes Everything You Know About Analytics

NetBase

sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. That has come to mean real-time customer experience analytics that support all the facets of operations, like: PR and Communications. Brand Management. Retail & E-commerce. You’ll always know exactly what you’re looking at, and why.