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Using task-specific models from AI21 Labs on AWS

AWS Machine Learning

When your use case is supported by a TSM, you quickly realize benefits such as improved refusal rates when you don’t want the model to provide answers unless they’re grounded in actual document content. Contextual answers: This model is used to significantly enhance information retrieval and customer support processes.

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

It's important as ever for banks to proactively invest in their consumer lending businesses to retain (and even expand) market share. The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis.

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

It's important as ever for banks to proactively invest in their consumer lending businesses to retain (and even expand) market share. The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis.

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Announcing NetBase AI Studio – It Changes Everything You Know About Analytics

NetBase

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. Digital Marketing. Retail & E-commerce. How about: NetBase.

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9 Companies That Outsource Customer Service

Magellan Solutions

But why outsource your customer support when you can have an in-house team? Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business. Established in 2008, Hootsuite is serving over 18 million customers. Choosing the Right Customer Support Provider is Key.

Company 40
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CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. More often, they oversee operational issues or marketing, but not the whole enchilada. Companies that employ UX designers strive to build interfaces that are straightforward and easy to use. But they should.

Loyalty 52
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Customer Lifetime Value: A Guide to the Northstar Revenue Metric

Wootric CX Blog

But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. Should I invest more money into customer experience (CX), customer support, or customer success right now? What can (or should) I automate?

Metrics 52