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Are you satisfied?  Yes, no or maybe?

Helen Dewdney

How satisfied with customer service are you? The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7 July 2021. It showed that the number of complaints about poor service in the last six months was at its highest level since 2009!

Tourism 76
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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. Some western users were surprised by this apology; others praised it, sharing stories of their own bad experiences with western transportation companies. Let us know in the comments below!

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Protecting Your Company From Telemarketing Fraud

Magellan Solutions

The defendants used a telemarketing boiler room in Canada, where Tietolman lives, to cold-call seniors claiming to sell fraud protection, legal protection, and pharmaceutical benefit services. The cost for the defendants’ alleged services ranged from $187 and $397. and PowerPlay Industries LLC. and PowerPlay Industries LLC.

Company 52
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The Automotive Industry’s Guide To Car Dealer Reviews

Grade.us

What customers think about car dealers and the automotive industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Parts Sales ( new and used ) Maritime. Leasing and rentals Sales ( commercial ) Public transportation. The data tells us customers want to be sold.

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Your Customer Experience is Superficial unless you have the “Q”

CX University

Quality is the main pillar of any product or service — and definitely the main pillar of customer experience. If you remove the quality of a car, the experience of driving it and transporting your family in it will suffer, and people won’t want to buy it. Time to think about how bad customer experience impacts the revenue, then.