Communication — Essential to Creating and Sustaining a Customer-Centric Culture
ijgolding
JUNE 14, 2017
The Shop Direct Board of Directors with the stiletto shoe at the launch of ‘Feet in the Street’ in 2010. As I have committed my experiences, thoughts and knowledge to writing, several common themes and ‘connections’ have risen to the surface. Communicating the Customer Experience needs to be continuous, innovative and engaging.
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