Qualtrics

AUGUST 21, 2020

You wouldn’t expect results from eating healthy but not getting enough sleep and neglecting your exercise regime, so why take that siloed approach with your employee wellness program? Here’s how to construct a holistic wellness program that meets all of the needs of your employees – and bolsters employee experience in the process.

Culture 26

Culture Company How To Financial 26

Storyminers

FEBRUARY 17, 2021

When it comes time to rebuild the severed connections and broken systems, we will need to make sure that we don’t end up with more of the same. We need a more citizen-centered approach, and it turns out that Customer Experience Thinking can help. There may be cultural differences, but the fears and the problems are really the same.

Groups 147

Groups Government Travel Tools 147

Service Untitled

MAY 26, 2010

Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.” They use coffee-related acronyms so the details of the philosophy are easy to remember and they reinforce it throughout the franchisee and employee experience.

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Culture Social Media 40

Feedbackly

SEPTEMBER 26, 2018

A study by Forrester found that CX leaders delivered compound annual revenue growth rates (CAGR) of 17% compared to just 3% for CX laggards in the period of 2010 to 2015. This alone should be enough for companies to invest in their customer experience. Revenue Growth. Good CX means positive word of mouth.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 25, 2022

Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees. Culture Amp’s subscription plans are based on the number of users. Safety Culture.

Company 10

Company Innovation Self Service Hotels 10