2010 CRM Technology 
Experience Matters
NOVEMBER 6, 2014
In case you missed it, the VoC technology provider Allegiance was purchased by Maritz Holdings and then combined with Martiz Research (a part of the acquiring company) to form MaritzCX. MaritzCX can offer a strong technology platform and a strong services capability. Integrate with other applications like CRM and workforce management.
Storyminers
JULY 2, 2020
Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. Professional speaking is no longer a job for the meek or weak. Poll Everywhere.
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TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.
Team Support
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. One of the early pioneers in CRM software was ACT!,
Forrester
JUNE 21, 2016
To do that we compared five pairs of publicly traded companies where one company in each of the pairs had a significantly higher score than the other in Forrester's Customer Experience Index during the period 2010 to 2015. Then we gathered financial data from company SEC filings like Forms 10-K and 10-Q.
GetFeedback
JULY 25, 2018
What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. Support interactions happen across many different channels—and each time a customer reaches out with a question or issue, it’s an opportunity to gather feedback that goes into your CRM.
Comm100
APRIL 12, 2018
Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. They assume that your team will have an up to date CRM system and that you will have the tools in place to not only respond to their concerns quickly but also address their issues. Customer Effort Score (CES).
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