BlueOcean
MAY 18, 2022
Blue Ocean, an award-winning provider of customer care solutions, is delighted to announce the promotion of Amy Bennet Roach to Vice President, Sales and Marketing. Amy joined the Blue Ocean team as Communications Manager in 2010, bringing with her a wealth of experience in marketing, advertising, communication, and public relations.
C3Centricity
AUGUST 17, 2020
Even worse, the customer care centre was seen as mere complaint handlers. You only have to take a look at the financial results of companies which excel at customer care to realise the business benefits of putting the customer first: Amazon, Southwest, Zappos to name but a few.
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C3Centricity
DECEMBER 3, 2018
Even worse, the customer care centre was seen as mere complaint handlers. You only have to take a look at companies which excel at customer care to realise the business benefits of putting the customer first: Amazon, Southwest, Zappos to name but a few. No company can afford to be a customer service laggard.”
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before.
Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). By setting up a chatbot, a large portion of frontline customer care can be automated.
COPC
FEBRUARY 14, 2018
The company was formed in 2010 by a couple of former Apple engineers. Not being a fan of cumbersome customer care interactions, I held out hope that whatever glitch was occurring would somehow fix itself, but day after day the incessant “Offline” message remained. So it came time to call Nest’s customer care.
Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). By setting up a chatbot, a large portion of frontline customer care can be automated.
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