2010 Customer Satisfaction e-support 
NICE inContact
DECEMBER 9, 2015
That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. That was unheard of in 2010.”.
GetFeedback
JULY 25, 2018
What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. customers strongly agree that companies are effectively converging their omni-channel experiences. Data shows that personalized support is the top priority for consumers. Higher customer expectations.
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Inbenta
NOVEMBER 13, 2017
The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords. Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011.
CSM Magazine
JANUARY 27, 2021
The company has grown significantly since the early days of working out of a garage, but the customer-focused values remain the same. Launched in 2010 with only $5000, Blindster has grown to become the largest retailer of private label, custom-made window treatments in the nation.
Hello Customer
JANUARY 6, 2022
Customers nowadays want everything easy and we can't really blame them for that. Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. It can be the last straw that will make your customers leave you for someone else. A little bit of history.
Magellan Solutions
MARCH 4, 2020
Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. There are many reasons why some US companies outsource their IT support to India. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010.
Second to None
FEBRUARY 14, 2018
Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Chat Support Will Increase In Importance. Chat support offers huge benefits when it’s done well. Furthermore, chat enables customers to ask follow-up questions in real time.
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