C3Centricity

DECEMBER 31, 2018

A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. We all know how extremely demanding consumers have become. This gives everyone a chance to catch up on our best posts that they may have missed. Marketing must deliver more!

Brands 236

Brands Strategy Customer Journeys Infographics 236

ijgolding

SEPTEMBER 30, 2014

The best demonstration of this growth was in the surprise package of the day – an organisation that the majority of consumers will not have heard of – including many of you reading this. UK Customer Experience Award for Employee Engagement – Taking the Lead. It is wonderful to see… and long may it continue.

Customer Experience 255

Customer Experience Groups Transportation Financial 255

Beyond Philosophy

NOVEMBER 10, 2014

So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures. By comparison, the S&P 500 returned only $93, a 7-percent loss.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Horizon CX

SEPTEMBER 30, 2013

Those who had poor CX performance lagged behind the index by almost 20% - Watermark Investment Consulting Consistency: In the UK, a £100 investment in the National Consumer Satisfaction Index fund in 2007 would have by June 2011 returned £159 whilst the same investment in the FTSE 100 would have returned just £94.

Strategy 138

Strategy CEM Customer Experience Banking 138

Customer Bliss

APRIL 26, 2016

We discussed her very deliberate path to engage the C-Suite and the specific actions that did and did not work. And she shared her “tipping point” where leaders began to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team. Consumer Markets at Liberty Mutual.

Chief Customer Officer 100

Chief Customer Officer Engagement Net Promoter Score Insurance 100

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. TechSee , a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a study on consumer behavior when returning non-defective electronic devices, revealing some eye-opening findings. Back to the store.

Survey 107

Survey Self Service Video Infographics 107

Beyond Philosophy

FEBRUARY 19, 2019

Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. However, she knew the Customer Experience was a significant influence in the success of retailers in the disruptive retail environment of 2011 and beyond. Kahn says consumers want to have fun and enjoy what they are doing.

Retail 142

Retail Competitive Advantage Leadership Examples 142

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).

Customer Experience 106

Customer Experience Self Service Advertising Customer Expectations 106

Michelli Experience

DECEMBER 27, 2017

Irrespective of all the store closings that took place in 2017, US retailers had the highest sales since 2011. Top categories viewed with AR view are furniture, toys, Amazon devices, kitchen items and consumer electronics. These are NOT the end times for retail…they are simply times to adapt to changing needs for consumers.

Retail 138

Retail Consulting Sales Customer Experience 138

Customer Bliss

MAY 3, 2017

Consumers today prefer to do things on their own – and, most importantly, according to their own timeframe. We’ve found that the type of environment that motivates and engages Controllers is the exact opposite of what is actually found in most service organizations. Guest post by Matt Dixon.

Self Service 134

Self Service Customer Service Contact Center Airlines 134

C3Centricity

OCTOBER 26, 2014

Think of consumers in poorer countries who will buy a TV over proper shoes and clothing for their children. In such cases status and in particular consumer emotions are playing an important role, but more of that later. I believe he understood that it was better to respond to a consumers desires than to their needs.

Customer Satisfaction 120

Customer Satisfaction Marketing Advertising Video 120

C3Centricity

OCTOBER 26, 2014

Think of consumers in poorer countries who will buy a TV over proper shoes and clothing for their children. In such cases status and in particular consumer emotions are playing an important role, but more of that later. I believe he understood that it was better to respond to a consumers desires than to their needs.

Customer Satisfaction 120

Customer Satisfaction Marketing Advertising Video 120

Beyond Philosophy

NOVEMBER 4, 2014

Both psychologists and economists agree that too many choices can paralyze consumers so they can’t make a choice at all. Understanding the power of choice and the pitfalls of it, however, can release an organization from this circle as well as help them define closures that can help consumers feel better about their decision.

CEM 113

CEM Conference Customer Centricity Consumers 113

Beyond Philosophy

SEPTEMBER 6, 2018

is a behavioral scientist who studies how we respond to uncertainty and scarcity as consumers. Consider this Black Friday video taken outside Urban Outfitters in 2011: Scarcity as a Marketing Tactic. Within a consumer realm, there are lots of different ways you experience scarcity.

Strategy 21

Strategy Marketing Transportation Video 21

Service Untitled

JUNE 5, 2012

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6

Customer Service 81

Customer Service Policies Consumers Customer Service Training 81

ShepHyken

MARCH 18, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. A fulfilled employee is more engaged at work and with your customers.

Customer Service 88

Customer Service Government Employee Experience Video 88

Beyond Philosophy

NOVEMBER 15, 2019

Price Image and other brand elements are challenging to disentangle in the minds of consumers. Colin is an international author of six bestselling books and an engaging keynote speaker. 1 November 2011. 14 February 2011. You need to make a choice. You may not be able to separate those two things. 28 October 2019. <

Consulting 120

Consulting Brands Airlines Examples 120

Michelli Experience

DECEMBER 27, 2017

Irrespective of all the store closings that took place in 2017, US retailers had the highest sales since 2011. Top categories viewed with AR view are furniture, toys, Amazon devices, kitchen items and consumer electronics. These are NOT the end times for retail…they are simply times to adapt to changing needs for consumers.

Retail 100

Retail Consulting Sales Customer Experience 100

ijgolding

SEPTEMBER 29, 2015

Diana’s company, recruitment consultancy Nicoll Curtin , saw enough potential in Diana to give her a big break back in 2011. Manuela introduced customer feedback mechanisms; customer journey mapping; employee engagement initiatives – and in almost all cases, she did so through self learning.

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Journeys Customer Centricity 120

Eptica

APRIL 8, 2020

They give consumers greater choice , whatever their demographic, and enable them to find fast, accurate answers wherever they are in the customer journey. Now, more than ever, it is essential that UK brands provide the right levels of service in order to engage and retain customers. So, how are they faring? So, how are they faring?

Self Service 79

Self Service Customer Service Social Media Study 79

Retently

AUGUST 15, 2018

As for why great customer service has become so important, just consider the following: 82% of consumers are likely to leave your brand because of the service they get , not your pricing or products. Top-notch customer service starts with excellent employee satisfaction and engagement. Always Empower Your Employees.

Examples 88

Examples Customer Service Social Media Hotels 88

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. The gaps in service standards were huge. Things changed dramatically after that.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Brandwatch CX

JANUARY 2, 2019

Only 20 Fortune 500 companies actually engage with their customers on Facebook, while 83% have a presence on Twitter. People aged 55-64 are more than twice as likely to engage with branded content than those 28 or younger. People aged 55-64 are more than twice as likely to engage with branded content than those 28 or younger.

Social Media 111

Social Media Video Advertising Brands 111

Customer Bliss

JULY 26, 2016

In our conversation, Renee outlined her clear path in embedding customer experience, including engaging with a data scientist to tell the story of customers’ lives and compel the organization to care about the “why” behind customer experience, emotions and business growth.

Customer Journeys 100

Customer Journeys Customer Experience Chief Customer Officer Leadership 100

NetBase

JANUARY 7, 2020

So, staying in consumers’ good graces can be even more crucial for celebrity products than the typical company. And was able to direct the narrative, and consumers, toward wanting to get in on the trend. And this speaks to how important it is to engage meaningfully – and consistently – with consumers. personal fans.

Trends 73

Trends Consumers Sports Travel 73

West Monroe

JULY 6, 2022

It entails offering customers ways to engage digitally for all possible interactions. It’s apparent that these traditional means of consuming media are still very much present in our everyday lives and cannot be discounted. Contrasting that with the consumer preference, however, shows that the majority of U.S.

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

Magellan Solutions

MAY 3, 2022

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. The patterns and needs of customers dictate the direction of the market.

Call Center 81

Call Center Company Telecommunications Banking 81

BirdEye

AUGUST 26, 2022

In 2011, Cars.com launched reviews to generate customer feedback and better serve car shoppers. The site gets 34 million monthly visits and has racked up roughly 7 million consumer reviews in the past two decades. Responding to reviews is a great way to engage with your customers. Be the top dealership in your area.

Automotive 98

Automotive Advertising Study Retail 98

Middlesex Consulting

AUGUST 28, 2016

As customers and consumers, we want to be included in the creation of many of the things we buy. In 2011, the Framingham Public Library saw an opportunity to get a State grant to build a new branch library. • On-line community engagements and interactions (Think Starbucks and their My Starbucks Idea website.).

Groups 60

Groups Consulting Customers Examples 60

delighted

MAY 20, 2022

Startups are entering a new economic reality where funding rounds are more challenging to secure and consumer spending is rocked by the continued crises of the war in Ukraine, domestic inflation, and a pandemic now well into its third year. Post contribution by Caleb Elston, CEO and Co-founder of Delighted.

Customer Experience 93

Customer Experience Net Promoter Score Effort Score Feedback 93

Bold360

MARCH 19, 2019

Intuit’s space is really around compliance, like doing your taxes as well as managing your finances, whether you’re a small business or a consumer. Starting in 2011, when Apple’s Siri debuted, Intuit began to create a Quickbooks assistant that would respond to queries about your finances. Where AI excels.

Financial 92

Financial Software Call Center Innovation 92

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 Facebook accounts for 53.1%

Social Media 98

Social Media Video Advertising Brands 98

BirdEye

APRIL 24, 2023

In this blog post, we’ll share everything you need to know about digital marketing, so buckle up and get ready for an exciting journey through the cutting-edge world of customer engagement. You can engage audiences at every stage. Communication: Inbound marketing fosters two-way communication and engagement with customers.

Marketing 93

Marketing Social Media B2C Advertising 93

ReviewTrackers

APRIL 17, 2019

You must also be savvy outside the kitchen and engage online with customers, protect your business reputation, and stay on top of what diners are saying about your business. It has professionally written reviews of local businesses, but the site also allows consumers to leave their own reviews. Key Stats on Restaurant Reviews.

Hotels 94

Hotels Travel Hospitality Advertising 94

Talkdesk

NOVEMBER 7, 2019

Since 2011 Talkdesk’s mission has been to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows companies to adapt their contact centers to the evolving needs of their customers.

Contact Center 45

Contact Center CRM Call Center Sales 45

AWS Machine Learning

JULY 15, 2024

Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Adapting idioms prevents misunderstandings, enhances engagement, preserves humor and emotion, and ultimately improves the global viewing experience. Cristian Torres is a Sr.

Video 107

Video Entertainment e-support Innovation 107

Helen Dewdney

OCTOBER 24, 2022

The mag closed it’s last page in 2011, and after having two amazing babies, the world of planet-trashing product REALLY got her goat once again. A love of the natural world, colour and shape – mixed with a good dash of character – is what makes Ellie’s illustrations so engaging. Sustainable goods.

Tips 52

Tips Consumers Financial Engagement 52