2011 CRM Customer Service Training Report 
Magellan Solutions
MAY 3, 2022
In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Telefónica. Wells Fargo & Co.
Magellan Solutions
MAY 6, 2020
In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Telefónica. Wells Fargo & Co.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.
Expert insights. Personalized for you.
81 
Let's personalize your content