Vanilla Forums

OCTOBER 8, 2020

Brad was instrumental in getting the Acer community off the ground back in 2012. We had a chance to talk with Brad Bliven, Senior Program Manager of Global Digital Services at Acer. Since then, it's become a crucial channel for their service organization.

ROI 98

ROI Marketing Brands Management 98

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6

Marketing 249

Marketing Brands Analysis ROI 249

Experience Matters

OCTOBER 31, 2016

This is the fifth year of the ratings, here are links to the 2012, 2013, 2014, and 2015 ratings. We just published a Temkin Group report 2016 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 62 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

Report 120

Report Groups Survey Customer Experience 120

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6

Marketing 229

Marketing Brands Analysis ROI 229

Optimove

OCTOBER 28, 2024

Optimove was the first CRM Marketing Platform to natively embed AI with the ability to predict customer migrations between lifecycle stages in 2012 and with OptiBot , starting in 2016. Optimove: A Visionary Leader for More Than Decade Optimove has had the vision to embed AI into marketing for over a decade.

Marketing 52

Marketing CRM Report ROI 52

Alida

OCTOBER 2, 2017

So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? For his achievements, Bennett has received several industry awards, including the 2012 Healthcare Internet Hall of Fame Innovative Individual Inductee award.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

Perkville

FEBRUARY 22, 2022

In January 2012 the company unveiled YogaWorks Rewards, a loyalty and rewards program powered by Perkville. What follows are the results.

ROI 52

ROI Rewards Programs Loyalty Company 52

Alida

AUGUST 16, 2016

To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. That said, not all types of communities drive business results in the same way.

Social Media 0

Social Media ROI Innovation Feedback 0

Customer Interactions

MAY 14, 2012

I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations.

Interaction 29

Interaction Conference ROI Course 29

ijgolding

JANUARY 15, 2016

Since 2012, the Customer Experience Professionals Association (CXPA) has been flying the flag for all those who work in the field of CX. Metrics, Measurement and ROI. The competencies that a CCXP is expected to have experiential knowledge of are as follows: Customer Centric Culture. Customer Experience Strategy.

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Centricity Government 120

Lithium

APRIL 15, 2021

It was not long ago that all of us in the Online Community space struggled with how to calculate Community’s Return on Investment (ROI). All in all, Community ROI was a fairly bleak thought-leadership landscape until about the year 2012. With SSO or a CRM integration, you can measure ‘Sales’. You have a gross yield.

ROI 52

ROI Return on Investment CRM Measurement 52

CX Journey

MAY 3, 2016

I've been a member since 2012. Metrics, Measurement, and ROI You can't manage what you don't measure. Important to this domain is the ever-elusive, yet oft-sought-after, ROI of customer experience. But ROI is important to understanding and measuring success, not just for building the case for doing something.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

AWS Machine Learning

APRIL 5, 2023

format(y2)) return [x1,y1,x2,y2] Function to save the image to the notebook storage and to Amazon S3 def save_image(roi, image, path, file_type): x1, y1, x2, y2 = roi image = image.crop((x1,y1,x2,y2)) image.save(f'{path}-cropped.{file_type}') client('rekognition') s3 = boto3.client('s3') format(left)) print('Top: ' + '{0: 0f}'.format(top))

Entertainment 84

Entertainment Policies ROI Resources 84

Kustomer

FEBRUARY 25, 2022

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Richard is an analytical & results-driven digital marketing leader with a track record of achieving major ROI improvements in fast-paced, competitive B2B environments.

Multi-Channel 101

Multi-Channel Omni-Channel Touchpoint e-support 101

Kustomer

DECEMBER 21, 2021

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Richard is an analytical & results-driven digital marketing leader with a track record of achieving major ROI improvements in fast-paced, competitive B2B environments.

Customer Experience 95

Customer Experience Multi-Channel Omni-Channel Touchpoint 95

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 2 Forrester Research, 2012. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2.

Culture 88

Culture Roadmap Customer Centricity Measurement 88

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.” She is a sought-after public speaker and regular contributor at various publications.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Gainsight

DECEMBER 20, 2020

Sales teams promise an ROI. In a similar vein, Customer Success teams that are scaling realize the ROI of an operational focus. I’ll close with a quote from author Michael Lewis , from his commencement speech at Princeton in 2012: The “Moneyball” story has practical implications. And ultimately, profit!

Customer Success 69

Customer Success ROI Sales Metrics 69

Playvox

JANUARY 13, 2022

Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Because so many businesses now use a work from anywhere model, there are plenty of potential employers for these workers to choose from. . Gen Z Has Arrived.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

CSM Magazine

DECEMBER 10, 2019

Forrester’s recent report states that 1 in 4 people working in CX are at risk of losing their jobs if the investment in their role can’t be justified with a demonstration of ROI (Predictions 2020: Customer Experience, Forrester, Oct 2019). Critizr is Europe’s leading Customer Feedback platform.

Net Promoter Score 52

Net Promoter Score Effort Score Customer Centricity Feedback 52

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 2 Forrester Research, 2012. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2.

Culture 69

Culture Roadmap Customer Centricity Measurement 69

Eptica

APRIL 18, 2018

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.

Travel 49

Travel Brands Airlines Customer Experience 49

Customer Interactions

MAY 8, 2013

PSIM is being used for more than just physical security While PSIM evolved out of security, organizations are now looking to PSIM to also enhance safety, operations, and overall ROI. I predict we will see many more examples of operational uses and ROI for PSIM in 2013 and beyond.

Banking 40

Banking ROI Report Resources 40

Optimove

JANUARY 16, 2024

First, an overview of the State of the CRM Marketing Industry: Since our founding in 2012, we’ve understood that consumers go through a mix of rational, emotional, analytical, and illogical phases in their journey toward making a purchase. Since our founding in 2012, Optimove has been profitable. 2023 was no different.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

CSM Magazine

DECEMBER 8, 2015

Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Results indicated little disparity from country to country. More Customer Service Investment Needed.

Customer Expectations 40

Customer Expectations Survey Social Media Measurement 40

Lithium

JUNE 27, 2022

It is a known fact that Twitter has been the parent company of Vine since 2012, however, Twitter excluded one critical capability from Vine’s revenue strategy. This is one of the easiest ways to increase customer engagement and ROI. Vine vastly limited a brand's ability to set up sponsored accounts.

Analytics 52

Analytics Engagement Social Media Video 52

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Customer Experience ROI Statistics. To gain higher ROI for your business, it is important that you offer the best possible customer experience. Retail Customer Experience Statistics. Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

ChurnZero

FEBRUARY 1, 2019

” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M. ChurnZero Resource – ROI Calculator. Chad is based in Atlanta and has called it home for almost 20 years. Who else would you add to this list?

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

BirdEye

JULY 10, 2023

Remember that ROI doesn’t always need to directly translate into sales. In 2012, the two companies teamed up to create the Doritos Locos Taco, which quickly became a fan favorite and menu staple. This will help you amplify your reach while lowering your marketing spend. What is a famous example of collaboration? Yes and no.

Brands 52

Brands Fashion Social Media Retail 52

Bold360

NOVEMBER 30, 2016

To project potential ROI, tie your business objectives to the necessary functionality to estimate the cost of implementation and ongoing management. Many businesses find that by narrowing chat bot functionality to their true business requirements, it’s possible to realize substantial ROI from chat bot implementation.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Natalie Petouhof

MARCH 6, 2017

Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. since 2012, focusing on managing and scaling the company’s operation from seven to over 65 studios. Prior to her C.E.O.

Culture 40

Culture Company Competitive Advantage Conference 40

SurveySensum

JULY 14, 2020

He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. Jaakko Männistö – Head Coach at CX Academy. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Amity

FEBRUARY 10, 2017

I had a couple of related roles after that but it wasn’t until I joined Eloqua in 2011 that I encountered a customer success model that truly worked (editor's note: Eloqua was acquired by Oracle in 2012). Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Gainsight

FEBRUARY 2, 2024

“Salespeople especially get antsy if they’re sitting in their seats for too long,” says Lynn Hunsaker, Customer Experience ROI Strategist at ClearAction , a company that provides training and consulting for customer experience.

Training 52

Training Course Consulting Software 52

Chattermill

AUGUST 29, 2018

That’s strong uptake, considering it has only been available since 2012. Freeman will completely personalize the experience of using your business and provide provable ROI. A report from June 2017 ([link] by Forrester mentions that Redshift has over 5,000 deployments with plenty of success stories (link).

Technology 40

Technology Customer Experience Consulting Survey 40