InMoment XI

MAY 16, 2013

Allegiance VoCFusion 2013 began on day one with an eye-opening keynote address by Nate Silver, founder of fivethirtyeight.com and best-selling author of The Signal and the Noise.

Data 150

Data Voice of Customer Analytics Customers 150

InMoment XI

MAY 16, 2013

Allegiance VoCFusion 2013 began on day one with an eye-opening keynote address by Nate Silver, founder of fivethirtyeight.com and best-selling author of The Signal and the Noise.

Data 150

Data Voice of Customer Analytics Customers 150

Experience Matters

OCTOBER 27, 2015

When we compared high-scoring VoC programs with lower-scoring programs, we found that companies with mature programs are more successful, focus more on analytics, have more full-time staff, have more strongly coordinated efforts, and have more involved senior executives. See the State of VoC reports from 2010 , 2011 , 2013 , and 2014.

Report 120

Report Effort Score Groups Analytics 120

TechSee

OCTOBER 23, 2018

Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . Customer Analytics. According to Gartner , by 2040, more than 40% of all data analytics projects will relate to an aspect of customer experience. Online fitness company Verve Health has a chatbot that gives fitness advice.

Tools 157

Tools Customer Service Chatbots How To 157

Experience Matters

MARCH 17, 2015

We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. 81% of respondents expect to put more focus on customer insights and analytics. Download report for $195. The largest jump from last year is employee communications and engagement.

Customer Connectedness 120

Customer Connectedness Data Self Service Customer Experience 120

GetFeedback

JANUARY 8, 2020

In 2013, the Stealthwatch team needed to gauge customer satisfaction after support case resolutions. They manage business systems, provide project and program management, and create insights and analytics. . In addition, Stealthwatch has (one of the) highest retention rates in the Cisco security portfolio, at 92 percent.

Customer Satisfaction 39

Customer Satisfaction NPS Survey Customers 39

Customer Interactions

DECEMBER 20, 2012

As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Video 43

Video Trends Customer Satisfaction Analytics 43

AWS Machine Learning

FEBRUARY 5, 2025

Developed by Todd Gamblin at the Lawrence Livermore National Laboratory in 2013, Spack addresses the limitations of traditional package managers in high-performance computing (HPC) environments. Brian Weston, Cloud Transformation for Mission Science Program Lead at LLNL, advised in the development of this assistant.

Multi-Channel 70

Multi-Channel Analytics Data Travel 70

Customer Bliss

APRIL 19, 2019

Analytics: helping markets to structure their calendar, understanding their segments better, knowing what type of communications works and doesn’t work, and help with media optimizations. Food/Food technology: There are a lot of initiatives around cleaning up ingredients and sourcing of official colors and flavors.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

Forrester's Customer Insights

DECEMBER 23, 2014

China has experienced a fast expansion of credit card usage in the past 10 years, accumulating more than 390 million credit cards by the end of 2013, around 16 times more than 2003. customer analytics. marketing analytics. customer analytics. marketing analytics. customer segmenation. customer segmenation.

Banking 45

Banking Analytics Analysis Customer Insights 45

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies. He also holds an MBA from Colorado State University. Arghya Banerjee is a Sr. Varun Mehta is a Sr.

Financial 98

Financial Industry Analysis Data 98

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI?

Self Service 100

Self Service Strategy Hospitality Social Media 100

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. percent of contact center analytics found data improves customer service agent performance. Then take advantage of data and analytics to keep improving every step of the way.

Retail 111

Retail Customer Experience Social Media Poor Customer Service 111

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

Data 83

Data Analytics Sales Connections 83

Experience Matters

JANUARY 20, 2015

It has implemented many changes to help achieve this goal, including providing service over the phone and investing in text and speech analytics to better identify customer pain points and improve the behaviors and skillsets of its call representatives. The Results Companies. Download report for $195.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Totango

MAY 27, 2022

Following its launch in 2013, Zoom overtook its rivals by differentiating its product on selling points, such as being mobile- and user-friendly. Product analytics tools to help you analyze how customers engage with your product (example: Amplitude). In 2020, Dropbox generated over $1.9 billion in revenue.

Customer Retention 126

Customer Retention Sales Software Strategy 126

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

Esteban Kolsky

MAY 11, 2017

I wrote about digital transformation first in 2013. These actions, the analytics or workflows applied to them, generate an insight – a something we did not know. I must confess, this is not a new model – I first introduced it in 2013 – but have been working and optimizing it since. Understanding Digital.

Analytics 121

Analytics Data Ecommerce System 121

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. If you’re brand new to using TikTok as a brand opportunity and need initial guidance on this exciting and accessible new land, open up our TikTok Analytic Tipsheet and our Guide to TikTok Management. Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

Alida

JULY 28, 2016

Big data also refers loosely to the analytical tools employed to make sense of all this information. As computing advances and analytical tools progress, we may someday get to a point where big data can help reveal the why. While big data and smart analytics can help us understand our customers, it can’t yet provide a complete picture.

Data 100

Data Social Media Analytics Entertainment 100

Customer Bliss

MAY 23, 2017

At Modell’s, LaRocca led its successful sponsorships of the 2014 Super Bowl and the 2013 Major League Baseball All-Star Game. The team in place didn’t have a grasp of benchmarks, platforms, analytics, etc. where she served as Senior Vice President, Marketing. So she kept KPI simple as a concept: K eep it simple.

Sports 142

Sports Customer Experience Hospitality Retail 142

Brandwatch CX

JANUARY 7, 2019

Instagram introduced advertising for select brands in October 2013 , but didn’t open up advertising for all until September 2015. If you’re looking for in-depth insights about your audience, brand or competitors, get in touch with us for a free demo and see how Brandwatch Analytics can boost your social media strategy.

Social Media 112

Social Media Advertising Fashion Video 112

Brandwatch CX

JANUARY 3, 2019

On November 7, 2013, Twitter priced their IPO at $26 per share. For real-time, in-depth insights about your audience or competitors, Brandwatch provides detailed analytics to give your brand the advantage. Twitter reached a peak in revenue of $717m in Q4 2015. In Q3 2017 it was $590m. There are 3,900 employees. Twitter user statistics.

Brands 111

Brands Financial Marketing Consumers 111

Forrester's Customer Insights

AUGUST 25, 2014

Forrester surveys in China show that business data and analytics are increasing as the No. 1 technology priority for Chinese businesses; 55% of technology decision-makers in the country plan to use data and analytics to improve business decisions and outcomes in 2014, up from 43% in 2013. Customer Insights customer analytics'

Analytics 38

Analytics Telecommunications Banking Retail 38

CX Journey

MAY 20, 2015

Image courtesy of Pierre Metivier I originally wrote today's post for Confirmit in May 2013. The answer: get yourself a great text mining or text analytics tool. I've made some modifications. How do you make sense of your customers' words? How do you glean insights from all of the unstructured data that you’ve amassed?

Call Center 80

Call Center Analytics Social Media Survey 80

North Highland

DECEMBER 19, 2018

Diving deeper, this blog series has explored the implications of trust in organizing for analytics , breaking down obstacles to collaboration , and enacting cultural change to make analytics effective. In our final installment, we’ll focus on the details of transmitting trust via the individual experiences users have with analytics.

Analytics 49

Analytics Self Service Analysis Competitive Advantage 49

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. This raises satisfaction.

Call Center 98

Call Center Healthcare Company Hospitality 98

Magellan Solutions

AUGUST 6, 2023

Fraud Detection and Risk Assessment AI’s analytical capabilities can process vast amounts of data and detect unusual patterns that may indicate potential fraud. Predictive Analytics Platforms You can generate accurate financial forecasts and make better-informed decisions with AI-driven predictive analytics.

Financial 98

Financial Tools Analytics Report 98

Customer Interactions

MAY 20, 2013

This year, there was the usual array of new hardware and software on display, but whether it was a camera, sensor, alarm, analytics, or access control vendor, the message coming loud and clear from the show floor was one of integration.

Video 30

Video Course System Analytics 30

Experience Matters

OCTOBER 13, 2015

See the NPS Benchmark Studies from 2012 , 2013 , and 2014. For most industries, older consumers gave companies a higher NPS, while younger consumers gave companies a lower NPS. Investment firms have the largest generation gap. Here’s a list of companies included in this study (.pdf). Download report for $495.

Net Promoter Score 120

Net Promoter Score Study Report NPS 120

Experience Matters

JANUARY 6, 2015

Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. In 2015, we expect many organizations to extract insights from their contact center interactions using text analytics and speech analytics.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

Oracle

DECEMBER 3, 2018

Big data, machine learning, deep learning, data analytics, artificial intelligence, data visualization–these are the biggest buzzwords in technology today, meaning that the data rush is on. Some say that data is the new oil or the new gold.

Data 103

Data Video Consumers Technology 103

Clarivate

SEPTEMBER 27, 2022

Source: Web of Science and InCites Benchmarking & Analytics. Two Highly Cited Researchers, close in name but not location, collaborated on a 2013 Highly Cited Paper about China’s water policies and their socioeconomic, environmental and ecological impacts. Their 2013 paper has been cited 220 times.

Government 98

Government Policies Resources Report 98

Beyond Philosophy

NOVEMBER 29, 0002

In 2013, to the astonishment of the dining press, Lyall and his crew popped-up with Annie’s BNNY +% Owl Bar, a non-ironic performance-piece riff on Japanese owl-cafes, in which it is possible to sit with an owl, or two, for a bit. Teradata Voice: Eight Data And Analytics Capabilities You’ll Need For The IoT.

Customer Experience 113

Customer Experience Fashion Customers Consulting 113

ChurnZero

APRIL 3, 2019

Previously, we had no visibility into which customers needed our attention, and ChurnZero’s analytics give us just the visibility we need.”. About TrustRadius: Established in 2013, TrustRadius has become the most trusted site for B2B software reviews. – Director Training and Support | Workzone| Read the full review here.

Software 15

Software Customer Success Effort Score B2B 15