2013 Analytics Customer Relationship Management 
ECXO
MARCH 6, 2025
When sales, service, and marketing all have access to the same holistic customer data, it becomes easier to personalize interactions and anticipate needs. B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions.
CSM Magazine
JULY 17, 2023
BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.
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ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. Here’s the good news: according to new research by Forbes Insights and SAS , automotive businesses are taking the lead in embracing data and predictive analytics to enhance the customer experience.
ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. Here’s the good news: according to new research by Forbes Insights and SAS , automotive businesses are taking the lead in embracing data and predictive analytics to enhance the customer experience.
CSM Magazine
OCTOBER 5, 2023
Advanced analytics and newly introduced ‘dashboards’ are also helping Blade to better understand a variety of performance indicators for example quote conversion metrics and ‘turnaround’ time statistics in addition to comparing job data details with other data such as rainfall or wind conditions.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
CSM Magazine
JANUARY 10, 2023
The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button. “Committing to BigChange was a big step but it was all about mindset,” commented Prymo Managing Director and founder Jasen Jackiw.
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