BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Tech Compatibility Describe your experience integrating with the telephony and CRM/CTI systems described in our requirements.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Vonage

SEPTEMBER 3, 2015

As a CRM provider, Marc’s perspective on customer service is unique; he has to look after his customers just as much as he has to help other businesses look after theirs. Image credit: TechCrunch (Marc Benioff speaking at TechCrunch Disrupt, 2013). As with any charismatic CEO, there are plenty of stories about his lifestyle.

Customer Service 120

Customer Service Social Media Hotels Conference 120

TechSee

JANUARY 24, 2019

Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.

Video 141

Video Contact Center Call Flow Financial 141

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.

Contact Center 136

Contact Center Net Promoter Score Consumers Study 136

Esteban Kolsky

MAY 17, 2018

we tried managing relationships (let’s call it — oh, i don’t know… CRM for lack of a better name…), didn’t work. i wrote the e-book about it back in 2013, still applies). that stuff is simple – and so are customer interface strategies. let’s call it — oh, CEM), but we failed.

Engagement 106

Engagement CEM CRM Strategy 106

Customer Bliss

NOVEMBER 7, 2017

Throughout his career, Ross has had extensive experience reviewing, designing, and implementing technology systems, including a successful enterprise-wide CRM implementation to all Hunter Douglas sales and service employees in 2013. .

B2C 111

B2C Leadership Customer Experience Chief Customer Officer 111

Customer Bliss

NOVEMBER 7, 2017

Throughout his career, Ross has had extensive experience reviewing, designing, and implementing technology systems, including a successful enterprise-wide CRM implementation to all Hunter Douglas sales and service employees in 2013. .

B2C 111

B2C Leadership Customer Experience Chief Customer Officer 111

Esteban Kolsky

MAY 17, 2018

we tried managing relationships (let’s call it — oh, i don’t know… CRM for lack of a better name…), didn’t work. i wrote the e-book about it back in 2013, still applies). that stuff is simple – and so are customer interface strategies. let’s call it — oh, CEM), but we failed.

Engagement 98

Engagement CEM CRM Strategy 98

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. He entered the big data space in 2013 and continues to explore that area. In the batch case, there are a couple challenges compared to typical data pipelines.

System 136

System Tools Data Software 136

Alida

JULY 28, 2016

The Summit includes sessions from research expert Ray Poynter and a breakout session from eBay and HarperCollins on how to use customer feedback to give context and meaning to the data you get from CRM, social media analytics and other sources of customer intelligence. By 2010, the term “big data” had entered the common lexicon.

Data 100

Data Social Media Analytics Entertainment 100

CSM Magazine

SEPTEMBER 11, 2024

” Established in 2013, Specialised Fire & Security specialises in the design and integration of bespoke systems covering supply, installation, commissioning and maintenance of Intruder Alarms, Fire Alarms, CCTV Systems and Access Control Systems. .”

Customer Service 52

Customer Service CRM Customer Relationship Management Hospitality 52

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Case Study 1: Cigna Cigna, a global health services company, partnered with Teleperformance in the Philippines in 2013 to outsource some of its healthcare processes.

Call Center 98

Call Center Healthcare Company Hospitality 98

Esteban Kolsky

JANUARY 27, 2017

Engagement is a more modern topic (one that my good friend Paul Greenberg has chosen as the topic for his next book – due end of this year hopefully), and I wrote a detailed report in 2013 with Thunderhead about it, after interviewing some 40+ CMOs across the world. Not by any intelligent attempt. Anything I missed?

Engagement 60

Engagement Customer Experience Case Study Study 60

Esteban Kolsky

JANUARY 27, 2017

Engagement is a more modern topic (one that my good friend Paul Greenberg has chosen as the topic for his next book – due end of this year hopefully), and I wrote a detailed report in 2013 with Thunderhead about it, after interviewing some 40+ CMOs across the world. Not by any intelligent attempt. Anything I missed?

Engagement 60

Engagement Customer Experience Case Study Study 60

Magellan Solutions

SEPTEMBER 27, 2021

On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Call Center 97

Call Center Contact Center Poor Customer Service Banking 97

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

Software 59

Software Customer Relationship Management CRM System 59

Magellan Solutions

OCTOBER 4, 2021

On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Financial 97

Financial Banking Call Center Resources 97

Magellan Solutions

AUGUST 31, 2021

On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

How To 97

How To Call Center Government Policies 97

C3Centricity

OCTOBER 8, 2017

One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. CRM #customer Click To Tweet. We need to not only to be mobile, but flexible, adaptable and ready to take advantage of any opportunity, the moment it happens.

Marketing 120

Marketing Social Media Loyalty Brands 120

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Company 59

Company Customer Relationship Management CRM Customer relationships 59

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management Customer Relationship Management CRM Report 11

CSM Magazine

JULY 6, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers. About BigChange.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. By connecting your lead gen services, lead scoring, and CRM into one platform, you can streamline your workflows and make more informed business decisions. Since then, the CDP market has grown rapidly. billion in 2022 to USD 19.7

Call Center 98

Call Center Software Data Contact Center 98

Magellan Solutions

SEPTEMBER 29, 2021

On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. With over 18 years of industry experience, we offer high-quality customer service support and call center services.

Call Center 98

Call Center Contact Center Telecommunications Social Media 98

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

CRM 52

CRM Customer Relationship Management System Financial 52

CX Journey

APRIL 7, 2015

Image courtesy of dsearls Today''s post is a modified version of a post I originally wrote for Confirmit in March 2013. Today, there are many sources of data from and about our customers: surveys, POS data, CRM data, phone interactions, website visits, social media content, and more. Don’t worry! You''re not alone.

Customer Journeys 80

Customer Journeys Data Touchpoint Omni-Channel 80

CSM Magazine

DECEMBER 15, 2022

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management, job finance and business intelligence , has become the core system used by Chicago Glass. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 11, 2022

Access Innovations is also planning to expand its use of BigChange with increased use of the CRM functionality which it hopes will support the continued growth of the company. Access Innovation selected BigChange to replace an existing job control system. Since that day the support we have had from BigChange has been excellent.”.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

SEPTEMBER 12, 2024

.” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Software 52

Software Management CRM Customer Relationship Management 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Groups 52

Groups Connections Software Management 52

CSM Magazine

SEPTEMBER 21, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management 59

Management Customer Relationship Management Fashion CRM 59

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. ’ They were also under-supported,” Field continued. . ’ They were also under-supported,” Field continued.

CRM 52

CRM Customer Relationship Management Resources System 52