2013 Customer relationships Technology 
ECXO
MARCH 6, 2025
CX transformation in a B2B organization means making customer-centric improvements across the entire business. It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer.
Alida
JUNE 23, 2017
With Amazon’s technological horsepower behind it, Whole Foods will have the engine required to build an unbeatable innovation engine. It’s not inconceivable to imagine that Whole Foods customers will soon be able to order grocery items through Amazon.com or Alexa. With Whole Foods’ 450 stores, that has dramatically changed.
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CSM Magazine
JULY 25, 2024
Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.
Vonage
SEPTEMBER 3, 2015
With today’s technology, personalizing customer experiences like this really isn’t that hard, but the value of creating meaningful one-to-one relationships with your customers is huge. Share your thoughts on the customer service guru in the comments section below. What have you learnt from Marc Benioff?
Vonage
DECEMBER 8, 2016
A figure which has increased by more than $20 billion since 2013. Since then, the number of US consumers who have reported leaving a business due to poor customer service has also risen from 44 percent to 49 percent. We’re still a nation of serial switchers, and once you lose a customer, they’re unlikely to come back.
Comm100
FEBRUARY 19, 2014
These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility. In other words, can the customer reach your company when they have questions/concerns or need assistance in making a purchasing decision?
CSM Magazine
DECEMBER 2, 2021
BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. About BigChange. For more information please visit www.bigchange.com.
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