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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

There were no email or website addresses provided for support. Yet, even with her fractured hand (which she disclosed to the rep), she was instructed to contact the Regus support team herself about the issue via email, which was answered with an automated reply saying someone would satisfy her request within 48 hours. Follow List.

e-support 274
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

CX transformation often requires breaking entrenched habits and coordinating across silos, which wont happen without active support from the C-suite. While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support.

B2B 339
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Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

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e-support 197
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Top 10 Posts on Brand Building Strategies of 2018

C3Centricity

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. This article has been amongst the top twenty posts every year ever since it was first published back in 2013, a staggering five years ago!

Brands 293
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Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

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3 Live Chat Tips to Improve Your Online Customer Support

Velaro

As more customers turn to online shopping, occasionally reviewing and refreshing your online customer support practices is a good idea. In a report by BI Intelligence , it was found that in 2013 up to 74% of online shopping carts were abandoned, totaling more than $4 billion in product abandonment!

Tips 113
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All LPOs Must Have ISO 27001:2013

Magellan Solutions

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Paralegal Services like General Litigation Support. Review of Discovery Documents and Electronic Discovery ( e-Discovery ). Administrative and Secretarial Support Services like appointment setting, bookkeeping and billing. Outsourced Routine Level Legal Works.