Remove 2013 Remove e-support Remove Innovation
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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

There were no email or website addresses provided for support. Yet, even with her fractured hand (which she disclosed to the rep), she was instructed to contact the Regus support team herself about the issue via email, which was answered with an automated reply saying someone would satisfy her request within 48 hours. Follow List.

e-support 274
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Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

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e-support 197
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Green Spark Environmental Cleans Up Job Management with BigChange

CSM Magazine

Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement. Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.”

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Top 10 Posts on Brand Building Strategies of 2018

C3Centricity

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy.

Brands 208
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Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

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EnviroVent Boosts Productvity with BigChange Field Service Tech

CSM Magazine

“Using BigChange to automatically issue a range of communication from initial appointment texts and e-mails to 24-hour reminders and on-the-day updates has reduced ‘no access’ visits from 15 percent to regularly below our 5 percent KPI. The company is looking to increase the size of its installation team by 40 percent.

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DCX # 123 | Your 'Big Idea' Probably Won't Work: And That's a Good Thing

DCX

A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. However, adopting a "fail fast, learn faster" mindset can supercharge your CX innovation. How many micro-innovations have you attempted? Thank you!