2014 Connections e-support 
Experience Investigators by 360Connext
OCTOBER 31, 2014
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NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Columbia Sportswear was in the process of acquiring new offices so supporting these additional locations was important.
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Experience Investigators by 360Connext
JANUARY 30, 2015
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Alida
NOVEMBER 10, 2017
Gartner’s forecast for intelligent IoT is supported by other firms. And while it’s true that consumer goods companies are already jumping on the connected device bandwagon, these brands need to gather insight on customer preferences to thrive in this lucrative but increasingly competitive space.
Comm100
OCTOBER 11, 2017
You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. Should it be customer service? no matter their distance.
Customer Bliss
MAY 31, 2018
Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. Get a Real-Time View of Customer Chats and E-mails. After doing this repeatedly, he was able to help connect dots between customer issues so the problem can be solved quickly.
Inbenta
NOVEMBER 13, 2017
Despite the advancements in search, the Yahoo Directory did manage to survive until 2014 when it was closed for good. . Ironically, its first offering was far more potent than the version embedded on our iPhones today – it was more intuitive, connected to the web and could detect meaning from sentences more effectively.
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