CSM Magazine

JULY 29, 2021

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. Some of the products it features include sound Hound-a music discovery app and Hound- a voice-enabled digital assistant. In this article, we want to show you some of the world’s best NLP solution providers : Addepto.

Social Media 98

Social Media Financial Consulting Analytics 98

Second to None

JANUARY 22, 2019

Here are three lessons you can learn from TeleSign about the importance of how you think in enhancing the customer experience: 1. Use technology to enhance customer’s experience not yours. Innovation at TeleSign is an outside in process. It realizes that customers have, as Miles calls it, “liquid expectations.”

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Alida

OCTOBER 23, 2017

At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality. Based on the examples provided by the speakers, here are three feasible ways of determining the business impact of customer intelligence. If outsourced to a research agency, the study would have cost $150,000.

ROI 153

ROI Customer relationships Insurance Advertising 153

Retently

AUGUST 9, 2018

However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. It Can Lead to Product/Service Improvement & Innovation. Knowing exactly what your customers want from your business can make the difference between success and failure.

Feedback 111

Feedback CEM Net Promoter Score Social Media 111

ClearAction

OCTOBER 25, 2018

“Customer behavior, emotions, actions, input and feedback are used to define marketing mixes without regard for traditional organizational ‘sacred cows’. Routinely share company results, good and bad, with customer collaborators.” Assigning ownership of the company’s customer experience excellence to Marketing can be problematic.

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

SuiteCX

MARCH 31, 2015

Governance in Customer Journey Mapping March, 2015. Governance is focused on enhanced data, process innovation and new customer metrics. No common tools or process. Level of maturity.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100