Remove 2015 Remove Customer Voice Remove Innovation
article thumbnail

4 Voices That Could Pull Your Company Out of the Innovation Rut

CX Journey

It was published on their blog on August 20, 2015. How do you drive innovation within your organization? When you're designing or redesigning your customer experience, it's critical to listen to - and understand - your customers, what they are trying to do, and how well it's going. What does that mean? The misfits.

article thumbnail

The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. Some of the products it features include sound Hound-a music discovery app and Hound- a voice-enabled digital assistant. In this article, we want to show you some of the world’s best NLP solution providers : Addepto.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can't Get to Future State without Knowing Current State

CX Journey

Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on April 1, 2015. If you create a future state map now, you’ll be perpetuating inside-out thinking ; you’ll map an experience based on what you believe the customer wants rather than asking – or listening to – the customer.

article thumbnail

Updated Philosophies Can Be More Impactful For Your CX Than Updated Tech

Second to None

Here are three lessons you can learn from TeleSign about the importance of how you think in enhancing the customer experience: 1. Use technology to enhance customer’s experience not yours. Innovation at TeleSign is an outside in process. It realizes that customers have, as Miles calls it, “liquid expectations.”

article thumbnail

DCX #104 | Stuck in a CX Rut? 7 Bold Strategies to Reignite Your CX Program

DCX

Here's a sneak peek of what's in store: Gamify Customer Engagement Implement Zero-Contact Service Models Co-Create with Customers Hyper-Personalization Using AI Launch a CX Innovation Lab Develop a Customer Advocacy Program Embrace the Power of Storytelling Ready? It's time to launch your very own CX Innovation Lab.

article thumbnail

3 ways of calculating the ROI of customer relationship intelligence

Alida

Colella shared a similar example, noting that insurance provider Sun Life Financial has saved approximately $850,000 in research costs since establishing its insight community in 2015. The company’s VP of stop-loss said insight communities and listening to the customer voice are now part of the department’s strategic planning road map.

ROI 153
article thumbnail

Governance in Customer Journey Mapping

SuiteCX

Governance in Customer Journey Mapping March, 2015. Governance is focused on enhanced data, process innovation and new customer metrics. No common tools or process. Level of maturity.