4 Voices That Could Pull Your Company Out of the Innovation Rut
CX Journey
JANUARY 22, 2016
It was published on their blog on August 20, 2015. How do you drive innovation within your organization? When you're designing or redesigning your customer experience, it's critical to listen to - and understand - your customers, what they are trying to do, and how well it's going. What does that mean? The misfits.
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