InMoment XI

MAY 4, 2022

This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. Leverage our Talkdesk-Salesforce integration to have full call center functionality from within Salesforce. Account Based Everything (ABE). Don’t believe us?

Sales 40

Sales Call Center Multi-Channel Call Center Solutions 40

TechSee

FEBRUARY 5, 2018

If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 Already a fiercely competitive industry, new players are continuously entering the market.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. And those markets are certainly growing. Worldwide, 75% of all internet usage originates from a mobile device, and the total time spent in apps worldwide reached 1.6

Trends 116

Trends Self Service Chatbots Technology 116

LiveChat

OCTOBER 31, 2019

Automation can also speed up phone trees and implement advanced routing strategies, such as geographic call routing and skills-based routing, to reduce average hold time, lower average transfer rates, and increase call resolution rates. The right call center solution can monitor and analyze call center KPIs in real-time.

Loyalty 57

Loyalty Omni-Channel Strategy Call Center 57