TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

TechSee

FEBRUARY 5, 2018

If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints. The new visual customer service.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. Using technology to automate tasks can eliminate simple yet time-consuming duties to free up time for salespeople to do what they do best – sell! Automation.

Sales 40

Sales Call Center Multi-Channel Call Center Solutions 40

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. While co-browsing traditionally targets consumer use cases, it is becoming more common within enterprises, and has been found to be especially useful in the field services industry. And those markets are certainly growing.

Trends 116

Trends Self Service Chatbots Technology 116

LiveChat

OCTOBER 31, 2019

We live in a culture of instant gratification, and consumers expect a fast and convenient customer experience from brands 24/7/365. The right call center solution can monitor and analyze call center KPIs in real-time. What was remarkable in 2016 is now only average.

Loyalty 57

Loyalty Omni-Channel Strategy Call Center 57

Magellan Solutions

APRIL 24, 2021

Invest in technologies that aim to reduce time-consuming or repetitive work. The European Parliament adopted the GDPR in April 2016, replacing an outdated data protection directive from 1995. Communication Issues. Use a singular messaging software. Be transparent. Lack of resources. Invest only on resources that are important.

Healthcare 52

Healthcare Call Center Insurance Banking 52