TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. According to the OECD Global Insurance Statistics , more than US $2.29

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

FEBRUARY 5, 2018

If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. And those markets are certainly growing. Worldwide, 75% of all internet usage originates from a mobile device, and the total time spent in apps worldwide reached 1.6

Trends 116

Trends Self Service Chatbots Technology 116

LiveChat

OCTOBER 31, 2019

Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores. Automation can be used to add more personalization to the experience and reduce call-wait times.

Loyalty 57

Loyalty Omni-Channel Strategy Call Center 57

Magellan Solutions

APRIL 24, 2021

Businesses are not hiring contact centers to become band-aid solutions. Determining the dangers and threats in the business structure of your Healthcare Contact Center partner is not enough. The European Parliament adopted the GDPR in April 2016, replacing an outdated data protection directive from 1995.

Healthcare 52

Healthcare Call Center Insurance Banking 52

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117