InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. trillion in claims were paid by insurance companies in 2016 alone. To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. IoT and Insurance.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

FEBRUARY 5, 2018

The longer it takes for the agent to understand and resolve the problem, the more frustrated the customer becomes, impacting satisfaction levels. If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

JUNE 5, 2018

trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. And those markets are certainly growing. Worldwide, 75% of all internet usage originates from a mobile device, and the total time spent in apps worldwide reached 1.6

Trends 116

Trends Self Service Chatbots Technology 116

LiveChat

OCTOBER 31, 2019

Combine LiveChat with Chatbot to help free up human agents to tackle more complex customer service issues and develop meaningful customer relationships including: Streamlining lead generation by presenting the most relevant lead magnet (e.g., Call center automation. Call centers are an important customer touch point.

Loyalty 57

Loyalty Omni-Channel Strategy Call Center 57