TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. For insurance companies looking for an advantage in today’s highly competitive insurance market, implementing video-based visual claims will not only boost the customer experience, but the ROI as well. According to the OECD Global Insurance Statistics , more than US $2.29

Insurance 116

Insurance Telecommunications Contact Center Video 116

LiveChat

OCTOBER 31, 2019

Automation can also speed up phone trees and implement advanced routing strategies, such as geographic call routing and skills-based routing, to reduce average hold time, lower average transfer rates, and increase call resolution rates. The right call center solution can monitor and analyze call center KPIs in real-time.

Loyalty 57

Loyalty Omni-Channel Strategy Call Center 57

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117