Remove 2016 Remove Competitive Advantage Remove Technology
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Celebrating One Year in Business

Lumoa

On 14 November 2016, exactly one year ago, Lumoame Oy was registered in Helsinki. Tommi told us that even though some people are afraid of machines taking over, most of us are excited to start using artificial intelligence technologies. This year has been an amazing journey for us and we wanted to share this important moment with you.

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3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

TechSee

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. Customer-Driven Opportunity.

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3 Customer Engagement Trends to Watch in 2017

Calabrio

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals.

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Find out how Vax has transformed its customer experience at Salesforce World Tour London

Vonage

The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. How to future-proof your contact center technology and find your competitive advantage. Related Posts Drive revenue with location intelligence.

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The Best Customer Success Resources of 2016

Amity

The Best Customer Success Resources of 2016. February 9-11 - SaaStr Annual 2016. Join 1,000 customer-obsessed business leaders over 3 days to learn how to delight your customers and turn advocacy into a sustainable competitive advantage. May 10-12 - Pulse 2016 Conference. Have a suggested link we should add?

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5 Top Customer Service Articles For the Week of May 30, 2016

ShepHyken

Technology (includes automation, robots and digital) or human. But, there always has to be a human to back up the technology. Huffington Post Business) With technology transforming the communications world, marketers have various tools and techniques at their disposal to get closer to their customers. Follow on Twitter: @Hyken.

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Avoiding burnout through games, scoreboards and empowerment in your contact center

Vonage

Related Posts 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. Change management for recently deployed technology. In 2016, getting a competitive advantage requires making this shift. Let’s hope nuisance calls are making their long goodbye.