Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Eliza (@eliza_jacobs) September 20, 2016. Vision Critical (@visioncritical) September 20, 2016. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

QuestionPro Audience

AUGUST 9, 2017

Technology that seemed fit only for movies such as I, Robot a few years ago, is closer than many people realize. Technology that seemed fit only for movies such as I, Robot a few years ago, is closer than many… Click To Tweet Begging the question, are Americans ready for this level of automation? According to the J.D.

Consumers 306

Consumers Automotive Transportation Video 306

QuestionPro Audience

JANUARY 17, 2018

The Consumer Electronics Show (CES) is an annual trade show where the consumer technology world goes to introduce their newest innovations to the marketplace. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Consumers 236

Consumers Innovation Technology Measurement 236

Alida

DECEMBER 1, 2016

If banks weren’t already feeling the pressure from financial technology (fintech) startups, they should be now: Fintech companies are officially mainstream. The study, released in November 2016, showed that fintech adoption is particularly high in emerging markets like China and India. billion in funding.

Customer Experience 193

Customer Experience Financial Banking Culture 193

AWS Machine Learning

DECEMBER 4, 2024

Prompt 2: Were there any major world events in 2016 affecting the sale of Vegetables? In April 2016, Morocco's innovative desert greenhouse project began operations, introducing new competition in the Mediterranean vegetable market and affecting prices in Southern Europe.

Knowledge Base 106

Knowledge Base Sales Analytics Survey 106

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

QuestionPro Audience

JUNE 22, 2018

Pet technology is a category that is growing at a rapid pace, with no signs of slowing down. It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. Dog owners and cat owners have more in common than they would admit.

Industry 207

Industry Retail Technology Study 207

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. To that end, all GM cars will have in-car wifi by the end of 2016.

Innovation 110

Innovation Consumers Social Media Feedback 110

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Emma Clark (@EmmaRClark) July 20, 2016.

Customer Experience 100

Customer Experience Insurance Telecommunications Competitive Advantage 100

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. Baby boomers control 70% of disposable income, and smart companies are adapting technology to appeal to them. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

QuestionPro Audience

FEBRUARY 16, 2018

By 2016, spending nearly quadrupled to $62.75 Pet owners are using this technology to monitor their pets’ health. Currently, at least 8 Colleges of Veterinary Medicine are incorporating 3D printing technology into their programs, due to the excitement surrounding this cutting-edge technology. Currently, 68% of U.S.

Industry 199

Industry Trends Insurance Exercises 199

Kerry Bodine

MARCH 8, 2017

They’re not referring to the food, drinks, décor, or cleanliness — and they’re certainly not thinking about the systems of people, processes, and technologies that enable the restaurant to serve customers every day. In short, there’s zero recognition that the entire restaurant is a service in and of itself. People are scared of “design.”.

Chief Customer Officer 216

Chief Customer Officer Innovation Government Study 216

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now>> Cautions of Irresponsible AI Usage: AI is omnipresent in marketing automation, and like any powerful technology, it can be used responsibly or irresponsibly. The post AI in Marketing: How Optimove Balances Innovation with Responsibility appeared first on Optimove.

Innovation 52

Innovation Marketing Consumers System 52

Comm100

JANUARY 14, 2016

As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

QuestionPro Audience

JANUARY 19, 2018

The list of finalists surprised many, as it included locations that aren’t thought to be technology havens, such as Columbus and Indianapolis, and rejected applications from Detroit, Phoenix, and San Diego. It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy.

Study 230

Study Innovation Meeting System 230

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

Experience Investigators by 360Connext

FEBRUARY 3, 2016

Managing time and workload will be the biggest challenge that customer support professionals face in 2016. The post Multichannel Support Will Burn Out your Customer Support Team in 2016 appeared first on Customer Experience Consulting. A new study by Kayako looked into the state of the customer support […].

Consulting 110

Consulting Study Customers Management 110

QuestionPro Audience

MAY 24, 2018

When surveyed, Amazon was the most-trusted technology company at 30%, followed by Google (27%), Apple (22%), Microsoft (22%) and Facebook (19%). Now, the online privacy threats that Americans are most concerned about include having personal data stolen (86%), identity theft (85%) —up 10% since 2016, and downloading a virus (84%).

Consumers 207

Consumers Data Social Media Study 207

QuestionPro Audience

AUGUST 24, 2018

After such a surprising and divisive 2016 election, there is more interest than ever into voter behaviors. This dedicated panel harnesses the power of web, social media and mobile technology to address key industry challenges where traditional phone-based data collection has failed: speed, feasibility, accuracy and cost-effective research.

Social Media 34

Social Media Healthcare Travel Study 34

Michelli Experience

MARCH 11, 2016

Mobile technology has reached unprecedented levels on innovation. Products like Google Cardboard are revolutionizing virtual reality, and yearly location-based innovations are creating astounding utility. In 2016, mobile marketing will be a must-have by many businesses. Six: The Numbers Don’t Lie.

Technology 100

Technology Company Marketing Loyalty Programs 100

NICE inContact

FEBRUARY 29, 2016

Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. Enabling global innovation. The contact center is truly the front line in this battle.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. 2016 Answer. 2016 will be the year that technology will (finally) let us put humans first again. We’ve updated it for 2017. What CX trends do you see emerging this year?

Trends 171

Trends Customer Experience Wireless Entertainment 171

TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. And for good reason. compared to only 1.8% for hospitals with low patient ratings.

Healthcare 207

Healthcare Hospitality Call Center Guidelines 207

ijgolding

SEPTEMBER 15, 2016

Chatbots – computer programs that mimic conversations with users by using artificial intelligence (AI) – are the latest technology trend to hit the webchat world. There is no doubt that chatbots are here to stay, with tens of thousands of chatbots expected to be released in 2016.

Chatbots 0

Chatbots Examples Innovation Customer Experience 0

Alida

OCTOBER 26, 2017

Among other things, health care lags behind retail, hospitality and other industries in delivering innovation and a better customer experience. According to a 2016 Vision Critical study , 58 percent of millennials turn to Google for health and nutrition information. The technology factor. Here’s why. The cost factor.

Industry 188

Industry Insurance Study Hospitality 188

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan. What do you think?

Technology 120

Technology Transportation Customer Centricity Entertainment 120

Optimove

DECEMBER 10, 2024

Plus, readers will learn more about the “ Position-less Marketer ,” empowered by technology to transcend traditional role silos and seamlessly manage diverse responsibilities. Technology as a Collaborator AI and GenAI are not just tools; they are collaborators.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

transcosmos Information Systems

MAY 23, 2016

IT outsourcing is a big player within the technology industry. Here are notable statistics to take note of if you’re considering IT outsourcing for your company or are still unsure of whether to pursue it or not for this quarter of 2016: 1. Computer Economics. Computer Economics. Computer Economics. Whitelane Research.

Infographics 81

Infographics Healthcare Trends Financial 81

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Here are three key trends to watch: 1.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

QuestionPro Audience

OCTOBER 10, 2018

The pet industry has seen changes like the popularity of grain-free food and pet technology. In 2016, $15.42 With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Now, the focus is on CBD oil for pets.

Healthcare 170

Healthcare Trends Retail Study 170

Alida

MAY 8, 2018

The State of Engagement Report found three quarters of those surveyed believe their jobs are on the line if their customer experience (CX) strategies are unsuccessful, while almost half of respondents believe it’s possible their jobs are at risk if their technology investments fail. CMOs know there’s CX leadership gap.

Report 173

Report Customer Experience Leadership Study 173

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. ” Subscription models, like those used by Software-as-a-Service (SaaS) companies, create a much lower barrier for entry for customers and allow for much higher adoption rates of new and innovative services. February 9-11 - SaaStr Annual 2016. May 10-12 - Pulse 2016 Conference.

Resources 80

Resources Customer Success Customers Customer Retention 80

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. The researchers at Gartner estimate that nearly 12.5

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Alida

JULY 11, 2018

Insight should be a springboard for better product design, better communication and better innovation. Daniel reiterated that insight should be a springboard for better product design, better communication and better innovation. Insight helps identify what those different groups expect from their experience with Canadian Tire.

Industry 141

Industry Brands Banking ROI 141

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. 2016 Answer. 2016 will be the year that technology will (finally) let us put humans first again. We’ve updated it for 2017. What CX trends do you see emerging this year?

Trends 147

Trends Customer Experience Wireless Entertainment 147

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Get your goggles ready!

Innovation 81

Innovation Airlines Travel Advertising 81

Talkdesk

JANUARY 23, 2019

Peloton is using technology to reinvent fitness with their mission to bring fitness to anyone, anywhere, at any time. In 2016, Peloton faced a big challenge. Peloton chose Talkdesk for a variety of reasons, such as the ability to scale easily and quickly, and because Talkdesk is an innovative and forward-thinking company. “We

Innovation 76

Innovation Contact Center Software Consumers 76