InMoment XI
MAY 4, 2022
However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S. industries in 2013.).
Magellan Solutions
JULY 27, 2017
These are the trends of the call center industry this year of 2017: The growth of the cloud call centers. Greater accessibility, improved efficiency, faster speed, more seamless operations, increased security at a lower cost – these are the popular benefits of a cloud-based call center platform.
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Grupo Noa
DECEMBER 15, 2020
Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Shared call center exactly offers such support and treats each consumer with a sense of pride and urgency.
Grupo Noa
JUNE 1, 2018
Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Shared call center exactly offers such support and treats each consumer with a sense of pride and urgency.
Stella Connect
JULY 11, 2017
These two call center solutions will help your team and your customer relationships flourish. Your agents must be prepared to answer those increasingly complex questions coming into the call center. To Make Your Call Center Profitable, Make Phone Service Performance a Priority.
TechSee
DECEMBER 5, 2017
Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. A major driver for the chatbot disappointment in 2017 was the inflated expectations.
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