TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Chatbots solutions are continuously learning and will continue to improve.

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Customer Service Chatbots Virtual Agent How To 95

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.

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Contact Center Customer Satisfaction Self Service Technology 116

TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Biometrics.

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Technology Customer Service Contact Center Gamification 122

TechSee

JANUARY 18, 2018

billion active units in 2017, representing 63% of 8.4 Visual guidance emerged as the solution of choice for 71% of customers, with the majority of respondents indicating that they prefer to receive instructions via their smartphones. According to Gartner, Inc., consumers are the largest users of connected devices with 5.2

Self Service 95

Self Service Customer Service Company Infographics 95

TechSee

FEBRUARY 19, 2019

The company says it’s all about “conversational convenience” throughout the customer journey, using chatbots and voicebots to guide consumers from online shop window to instant checkout and expedited delivery. That where Infinity Mobile comes in. Hall 5 Stand 5E61. Sensory: Speaking your language.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

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Chatbots Innovation Customer Service Self Service 117