InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S. industries in 2013.).

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Engaging your customers on a personal level is the key to long-term loyalty.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. A major driver for the chatbot disappointment in 2017 was the inflated expectations.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Churn refers to the percentage of customer attrition over a specific period of time.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

TechSee

FEBRUARY 27, 2018

As of 2017, roughly 3.7 They bring fresh ideas, innovative technologies and best practices to the table. Equipped with a computer, network connection and business process management tools, agents can often set their own schedule or be activated during the company’s busy times or seasons. million employees—2.8%

Customer Service 116

Customer Service Call Center e-support Contact Center 116

TechSee

NOVEMBER 6, 2018

In fact, the 2017 Gartner Hype Cycle for Emerging Technologies names augmented reality as an emerging technology mega-trend, showing promise in delivering a high degree of competitive advantage over the next 5-10 years.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

JUNE 25, 2019

Physical biometric solutions analyze parts of the human body, such as a person’s face, iris or fingerprints, while behavioral biometric solutions analyze other characteristics, such as gait, voice, or interaction with a device. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition. Agent training.

Technology 122

Technology Customer Service Contact Center Gamification 122