TechSee

FEBRUARY 27, 2018

As of 2017, roughly 3.7 These Business Process Services, or BPS, benefits stretch beyond the usual techniques of offshore labor and technology automation. According to a report by Cognizant , BPS can deliver better skills and industry knowledge, introduce new technology and streamline processes. million employees—2.8%

Customer Service 116

Customer Service Call Center e-support Contact Center 116

TechSee

NOVEMBER 6, 2018

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . The combination of these two technologies creates a powerful collaborative solution for remote guidance.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

TechSee

JANUARY 18, 2018

billion active units in 2017, representing 63% of 8.4 About TechSee : TechSee is the global leader in Visual Support technologies for the smart home. TechSee revolutionizes the customer support domain by providing the first intelligent visual support solution powered by artificial intelligence and augmented reality.

Self Service 95

Self Service Customer Service Company Infographics 95

TechSee

NOVEMBER 20, 2017

Even with this shift to demystify bots creation, leading technology companies like IBM and Facebook are still making major investments in the space wether creating bot platforms or developing their own consumer-facing, intelligent solutions. Most importantly how will consumer respond to them? Bots still a major target for tech giants.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

Talkdesk

JULY 27, 2017

As a Services Partner, you get access to best practices, technology and methodology training, as well as other resources to successfully implement the Talkdesk platform and ensure continued customer success. A Glimpse Inside: We hosted our first Services Partner Enablement Training in July 2017. Enter the Services Partnership.

Call Center Solutions 42

Call Center Solutions Call Center Consulting Contact Center 42

ShepHyken

JANUARY 13, 2017

Companies specializing in customer service outsourcing have access to not only the best equipment, but also the most top-of-the-line technology, so you can be sure your customers are being well taken care of and having the best experience possible. Bryan Peterson is a Community Outreach Specialist at ROI Call Center Solutions.

Customer Service 48

Customer Service Call Center Solutions Call Center Social Media 48

Talkdesk

JULY 27, 2017

As a Services Partner, you get access to best practices, technology and methodology training, as well as other resources to successfully implement the Talkdesk platform and ensure continued customer success. A Glimpse Inside: We hosted our first Services Partner Enablement Training in July 2017. Enter the Services Partnership.

Call Center Solutions 40

Call Center Solutions Call Center Consulting Contact Center 40

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. For example, if a company began 2017 with 50,000 customers and lost 2500 over the course of the year, the churn rate would be 5%.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141