ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. When: July 4 to 5, 2017. Interactive Customer Experience (ICX) Summit.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. trillion dollars lost through customers switching suppliers every year in the USA is equivalent to the GDP of Canada or Italy? Did you know that 1.8

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Influitive

FEBRUARY 8, 2017

There’s no denying that the importance of customer marketing is growing. The 2017 State of Customer Marketing Report indicates that over the next year, 93% of organizations expect that their customer marketing efforts will take on greater importance, and 62% will increase their staff or budgets in the customer marketing area.

Marketing 65

Marketing Report Customers Gamification 65

Think Customers

OCTOBER 4, 2019

According to the report, usage of virtual assistants increased from 2017 to 2019 in a number of areas, including purchases (from 35 percent to 53 percent), customer service (from 37 percent to 52 percent), and making payments (from 28 percent to 48 percent). Consumer adoption has led to ROI, according to the research.

ROI 53

ROI Automotive Insurance Study 53

ClearAction

AUGUST 16, 2019

Is Your Customer Engagement Really Customer-Centric? Customer engagement can yield short-term or long-term rewards or penalties, depending on how customer-centric they are. Short-term rewards: uptick once or for one period — engagement value exceeded underlying value. What is customer engagement?

Customer Centricity 48

Customer Centricity Customer Engagement Engagement Customers 48

Oracle

MARCH 23, 2018

But now, CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving high levels of productivity and ROI. Today’s CPQ market consists of companies in various industries such as insurance, automotive, travel, and financial services, who use the tool to achieve high levels of ROI.

Automotive 97

Automotive ROI Software System 97

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio Martins. Jim Tincher.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Currency Alliance

NOVEMBER 1, 2017

Of all the statistics to emerge from the 2017 Bond Brand Loyalty Report , the most shocking was probably that there are an estimated $100bn in loyalty points that are left unredeemed by members in North America. Both the CMO and CFO are interested in the ROI of a loyalty program but they might look at it from different angles.

Loyalty 45

Loyalty Loyalty Programs ROI Retail 45

Comm100

DECEMBER 11, 2017

According to CX Network’s 2017 Digital Marketing Trends Report , customer experience ranks first as the most exciting opportunity for businesses for the third year in a row. It is no surprise that customer experience ranks highly. Without measuring the ROI of customer experience, all the efforts will be futile.

Customer Experience 153

Customer Experience Social Media Self Service Multi-Channel 153

ClearAction

OCTOBER 1, 2018

A loud warning siren can be heard in study after study showing customers’ and managers’ perceptions to be static over time and lower than desired overall. For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio Martins. Jim Tincher.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Influitive

JANUARY 27, 2017

To start 2017 off strong, we’re reviewing some of Influitive’s biggest B2B marketing campaigns from 2016 to see what went well and what we could improve on. (If January is the perfect time to review the past year’s ups and downs—both personally and professionally—to see how you can do better. If you’re curious about previous years,

B2B 91

B2B Marketing Examples Groups 91

TechSee

FEBRUARY 19, 2019

TechSee: Seeing things from your customer’s point of view. TechSee Augmented Vision , a leader in visual customer engagement, enables consumers to receive visual and interactive guidance though their smartphones with EVE , the world’s first self-service visual tech assistant powered by AI and AR. Hall 5 Stand 5E61.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

Eptica

JUNE 28, 2017

Date: Wednesday, June 28, 2017 Transforming customer experience to survive. Published on: June 28, 2017. To be held on 6th July 2017 in central London, it features ten topic streams, packed full of case studies that show how leading organizations have transformed CX. Share this page on: Tweet.

Customer Experience 50

Customer Experience Insurance Conference Social Media 50

Eptica

JANUARY 12, 2017

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? Published on: January 12, 2017. Author: Pauline Ashenden As we move into 2017, now is a good time to review last year and use the insight to plan for the future. What were the big trends and how will they evolve moving forward?

Trends 48

Trends Customer Service Contact Center Analysis 48

Avaya

APRIL 24, 2017

They must harness real-time and historical data across all channels and devices to intuitively understand customer needs and optimize business outcomes. Most challenging of all, they must do this in a way that shows tangible ROI and improves TCO. The key is investing in an extensible, omnichannel customer engagement solution.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

ClearAction

OCTOBER 25, 2018

Don’t assume that Marketing’s ownership of things like market intelligence, predictive analytics, digital, retention, loyalty and CRM qualifies this department to achieve your enterprise customer experience goals. The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. Recruiting the right members for your insight community is a critical step to getting more ROI out of customer intelligence.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

APRIL 27, 2021

Early-Stage Funding & Customer Success. million round of financing led by Grotech Ventures in 2017. Overtime, as companies mature, we expect more bespoke customer health scores that include additional data like product usage, customer engagement, support requests, etc. Customer Success Around the Web.

Customer Success 98

Customer Success Net Promoter Score Metrics NPS 98

Provide Support

FEBRUARY 21, 2017

I hope they would help you unlock its full potential and enjoy a greater rate of customer engagement.(.). © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Read more. Permalink | No comment.

Tips 40

Tips Software Customer Satisfaction Customer Engagement 40

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Currency Alliance

NOVEMBER 4, 2022

In 2017, legislation in the European Union reduced the interchange fee from 2-2.5% Most brands fund loyalty points without any revenue from interchange fees – and they will gladly fund a bank’s loyalty points if they know the program is popular with their existing and potential customers. down to 0.3% on credit cards and 0.2%

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Verint

OCTOBER 2, 2017

This session will explore the expectations of today’s consumers—from customers being able to connect with businesses whenever and however they choose, to businesses being able to interact and maintain context throughout every phase of the customer interaction. Sitecore Symposium 2017. October 16-19; Las Vegas, Nevada.

Analysis 30

Analysis Customer Service Contact Center Omni-Channel 30

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

JANUARY 26, 2021

We don’t neglect these customers; however, we need a scalable solution for success planning. There simply aren’t enough hours in the day to handcraft plans for each of them, and even if you could, the ROI on that activity would be low. For this segment of customers, we use a more prescriptive approach for customer engagement.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

Currency Alliance

JUNE 11, 2017

That is good news for everyone because for merchants ´opening-up´ their loyalty ecosystem, they stand to double or triple the customers participating – with only a linear increase in cost. Stated a different way, ROI from loyalty marketing investments could grow exponentially with a few tweaks that put the customer´s interests first.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Rewards Programs 52

Pointillist

NOVEMBER 11, 2019

How many customers took that path? What percentage of customers who took that path eventually churned? The revenue impact of the churn These insights help you target your CX investments to maximize ROI and improve customer satisfaction. Source: 2017 HDI Metric of the Month.

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

Magellan Solutions

JUNE 13, 2020

Unfortunately, this iconic toy store had declared bankruptcy last 2017 due to its long-term debt. Nevertheless, it can’t be denied how live chat helped the company in improving its customer service. . The implementation of this online live chat assistance solution has seen a positive increase in the retailer’s ROI. ModCloth.

Company 52

Company Retail Ecommerce Apparel 52

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. ROI, sales revenue). Check out the 2017 entries and the 2017 winners. Regional Awards.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. ROI, sales revenue). Check out the 2017 entries and the 2017 winners. Regional Awards.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. ROI, sales revenue). Check out the 2017 entries and the 2017 winners. Regional Awards.

B2C 40

B2C Social Media B2B Brands 40

Verint

JULY 31, 2017

Listening, analyzing and acting on the voice of the customer across digital and traditional channels (e.g., Essentially, the company takes whatever steps are needed to correct issues or improve the customer experience. Ensure that the goals that support your strategy are measurable and drive clear ROI. YoY since 2015).

Strategy 28

Strategy ROI Survey Analytics 28

CSM Practice

JULY 6, 2020

To learn how to sell more to existing customers, we need to understand the changes that have taken place in the SaaS scene. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. 3. Greater ROI. 1. Fewer New Prospects.

Company 71

Company Strategy Tips Sales 71

Pointillist

MAY 23, 2018

For example, you could automatically communicate with a customer via their preferred communication channel (e.g. Less than half of respondents (43%) in the 2017 Gartner survey characterize their current efforts as “mostly event-triggered.” Customer Journey Orchestration: Accordant on Finding a Path to Purchase. Journey Design.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. It streamlines the process of managing referrals, loyalty programs, and customer feedback, all in one platform.

Software 64

Software Marketing Multi-Channel e-support 64

Verint

AUGUST 1, 2017

Verint Summer School 2017. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 1-24; Webinar Series.

Customer Experience 25

Customer Experience ROI Employee Engagement Analytics 25

CSM Practice

JULY 6, 2020

To learn how to sell more to existing customers, we need to understand the changes that have taken place in the SaaS scene. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. 3. Greater ROI. 1. Fewer New Prospects.

Company 71

Company Strategy Tips Customer Success 71